Client Services Terms and Conditions

General Terms and Conditions

• North America – General Terms and Conditions and Appendices Applicable to All Hackett Services
  (Effective Date: July 13, 2026)
• Europe – General Terms and Conditions and Appendices Applicable to All Hackett Services
  (Effective Date: July 13, 2026)
• Australia and Asia/Pacific – General Terms and Conditions and Appendices Applicable to All Hackett Services
  (Effective Date: July 13, 2026)
• Terms and Conditions Applicable to Artificial Intelligence Services (“AI Terms”)
  (Effective Date: July 13, 2026)
• Terms of Use for The Hackett Institute
  (Effective Date: March 2, 2023)
• Hackett General Terms and Conditions Applicable to IPaaS
  (Effective Date: August 29, 2025)
• Data Privacy Addendum
  (Effective Date: August 22, 2025)

General Terms and Conditions Document Archive

• Data Privacy Appendix
  (Effective Date: December 27, 2022 – August 22, 2025)
• Data Privacy Appendix
  (Effective Date: September 27, 2021 – December 27, 2022)
• Hackett General Terms and Conditions Applicable to IPaaS
  (Effective Date: January 19, 2023 – August 29, 2025)
• Hackett General Terms and Conditions Applicable to IPaaS
  (Effective Date: November 6, 2020 – January 19, 2023)

• North America – General Terms and Conditions and Appendices Applicable to All Hackett Services
  (Effective Date: May 4, 2026 – July 12, 2026)
• North America – General Terms and Conditions and Appendices Applicable to All Hackett Services
  (Effective Date: July 30, 2025 – May 3, 2026)
• North America – General Terms and Conditions and Appendices Applicable to All Hackett Services
  (Effective Date: January 10, 2025 – July 30, 2025)
• North America – General Terms and Conditions and Appendices Applicable to All Hackett Services
  (Effective Date: January 19, 2023 – January 9, 2025)
• North America – General Terms and Conditions and Appendices Applicable to All Hackett Services
  (Effective Date: April 6, 2021 – January 19, 2023)
• North America – General Terms and Conditions and Appendices Applicable to All Hackett Services
  (Effective Date: May 21, 2019 – April 5, 2021)
• North America – General Terms and Conditions and Appendices Applicable to All Hackett Services
  (Effective Date: March 20, 2019 – May 21, 2019)
• North America – General Terms and Conditions and Appendices Applicable to All Hackett Services
  (Effective Date: April 30, 2018 – March 19, 2019)
• North America – General Terms and Conditions and Appendices Applicable to All Hackett Services
  (Effective Date: January 21, 2015 – April 29, 2018)
• North America – General Terms and Conditions and Appendices Applicable to All Hackett Services
  (Effective Date: December 1, 2014 – January 20, 2015)

• Europe – General Terms and Conditions and Appendices Applicable to All Hackett Services
  (Effective Date: May 4, 2026 – July 12, 2026)
• Europe – General Terms and Conditions and Appendices Applicable to All Hackett Services
  (Effective Date: July 30, 2025 – May 3, 2026)
• Europe – General Terms and Conditions and Appendices Applicable to All Hackett Services
  (Effective Date: January 10, 2025 – July 30, 2025)
• Europe – General Terms and Conditions and Appendices Applicable to All Hackett Services
  (Effective Date: January 19, 2023 – January 9, 2025)
• Europe – General Terms and Conditions and Appendices Applicable to All Hackett Services
  (Effective Date: March 20, 2019 – January 18, 2023)
• Europe – General Terms and Conditions and Appendices Applicable to All Hackett Services
  (Effective Date: November 30, 2018 – March 19, 2019)
• Europe – General Terms and Conditions and Appendices Applicable to All Hackett Services
  (Effective Date: April 30, 2018 – November 29, 2018)
• Europe – General Terms and Conditions and Appendices Applicable to All Hackett Services
  (Effective Date: May 26, 2017 – April 29, 2018)

• Australia and Asia/Pacific – General Terms and Conditions and Appendices Applicable to All Hackett Services
  (Effective Date: May 4, 2026 – July 12, 2026)
• Australia and Asia/Pacific – General Terms and Conditions and Appendices Applicable to All Hackett Services
  (Effective Date: July 30, 2025 – May 3, 2026)
• Australia and Asia/Pacific – General Terms and Conditions and Appendices Applicable to All Hackett Services
  (Effective Date: January 10, 2025 – July 29, 2025)
• Europe and Asia/Pacific – General Terms and Conditions and Appendices Applicable to All Hackett Services
  (Effective Date: November 9, 2016 – May 25, 2017)
• Europe and Asia/Pacific – General Terms and Conditions and Appendices Applicable to All Hackett Services
  (Effective Date: December 1, 2014 – November 8, 2016)

• Australia and Asia/Pac – General Terms and Conditions and Appendices Applicable to All Hackett Services
  (Effective Date: January 19, 2023 – January 10, 2025)
• Australia and Asia/Pac – General Terms and Conditions and Appendices Applicable to All Hackett Services
  (Effective Date: March 20, 2019 – January 18, 2023)
• Australia and Asia/Pac – General Terms and Conditions and Appendices Applicable to All Hackett Services
  (Effective Date: April 30, 2018 – March 19, 2019)
• Australia and Asia/Pac – General Terms and Conditions and Appendices Applicable to All Hackett Services
  (Effective Date: May 26, 2017 – April 29, 2018)

• Answerthink – General Terms and Conditions and Appendices Applicable to All Answerthink Services
  (Effective Date: January 21, 2015 – April 29, 2018)
• Answerthink – General Terms and Conditions and Appendices Applicable to All Answerthink Services
  (Effective Date: December 1, 2014 – January 20, 2015)

• Terms of Use For CGBSP Program
  (Effective Date: October 16, 2017 – May 3, 2018)

• CEAP & RPA Program Terms
  (Effective Date: January 1, 2018 – May 3, 2018)

• Terms of Use for The Hackett Institute
  (Effective Date: January 20, 2023 – March 2, 2023)
• Terms of Use for The Hackett Institute
  (Effective Date: March 20, 2019 – January 19, 2023)
• Terms of Use for The Hackett Institute
  (Effective Date: November 30, 2018 – March 19, 2019)
• Terms of Use for The Hackett Institute
  (Effective Date: May 4, 2018 – November 29, 2018)