Service Providers Solution Intelligence
Demonstrate the True Value of Your Services
Our Solution Intelligence is objective, transparent and trusted. Every day, it influences the buying decisions of corporate business functions around the globe. That’s why leading service providers rely on our insight to showcase their true value – with confidence and authority.
We cover the service providers that power core business functions
Our Solution Intelligence covers services that support vital processes across selling, general and administrative (SG&A) functions. It provides service providers – including business process outsourcing (BPO) organizations – with vital insight across the six dimensions of service delivery. Aligning these dimensions effectively drives not only high performance but also market advantage.
Leading service providers turn to The Hackett Group® for the insight they need to optimize brand awareness, product strategy/roadmaps and go-to-market initiatives.
Learn more about the Solution Intelligence program and how it benefits service providers.
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We understand how service delivery impacts business performance and value
We have developed a unique approach focused on quantifiable business value across the business services portfolio.
How can you participate in – and benefit from – our Solution Intelligence offerings for service providers?
Strategic vendor enablement programs
We provide opportunities for service providers – regardless of size, stage or budget – to engage with our Solution Intelligence team for market-leading research, validation and effective messaging. Membership in these programs is separate from and independent of our vendor research and coverage.
AI is at the center of driving performance improvement. The Hackett Group® understands what’s driving AI adoption across core business functions – and where the opportunities are for service providers.
Our business services experience matters
Business function leaders rely on our Solution Intelligence to make investment decisions
Executives around the globe rely on our insight to make confident decisions and select the best services for their unique operations. Service providers engage with us to remain on the pulse of the top issues for these decision-makers.
We understand how the world’s best organizations achieve peak performance enabled by technology and AI.
Frequently asked questions
How do service providers benefit from the Solution Intelligence program?
Service providers gain insight about their relative strength and market position that helps them make sound investment decisions, develop relevant go-to-market strategies, and strengthen marketing and sales capabilities. Our Solution Intelligence also provides exposure to business function executives at the time they are developing short lists of the best service providers for their needs and operations.
How does the Solution Intelligence team gather information for vendor comparisons?
We gather information through request-for-information (RFI) processes, demonstrations, and continuous market updates and insights. Our analysts work with the participating service providers at different levels – however, always maintaining an objective, product-independent perspective. Our analysts review services in collaboration with the participating vendors via a standard, transparent validation and assessment process.
Which service providers can participate in vendor assessments?
To ensure comprehensive market coverage, every vendor can participate. There is no cost to participate in vendor assessments or receive vendor coverage if the technology or services are relevant to the domain.
What is the Solution Intelligence membership program?
The membership program provides tailored content and insight that helps service providers enhance their marketing and sales efforts and develop effective go-to-market strategies. Service providers can opt to participate at different membership levels. Membership is separate from and independent of the Solution Intelligence team’s annual research and vendor coverage.
Does a service provider have to become a member to benefit from the program?
No. Service providers that are not members of our program can avail themselves of free resources, such as a selection of our research.
Who uses the vendor assessments, and how do they access them?
Business function and GBS executives and their teams use our service provider analyses and insights to make informed investment decisions about the optimal services for their needs. Executives have access to Solution Intelligence as members of The Hackett Group’s Applied Intelligence programs.