Digital Transformation Leads to Better Business Performance

Digital World Class® companies typically employ 37% fewer full-time equivalents, and enjoy 29% lower overall general and administrative costs than their peers. They achieve nearly 2X net margin and return on investment (ROI) and total shareholder return close to 1.5X, on average, if even one of their business services has undergone digital transformation.

Digital transformation calls for getting many factors right

Companies that have made the digital transformation journey are more likely to enjoy faster decision-making than others, along with increased agility, greater customer intimacy and higher revenue growth.

But it takes more than the right technology. Let our deep knowledge of best practices and digital expertise, combined with our hands-on experience, guide your company through your journey.

Your digital transformation journey needs a guide

Advancing toward digital transformation requires planning simultaneous changes to your business model, your core technology capabilities and your workforce. The Hackett Group® helps your company identify needs and potential benefits, develop strategies, and turn plans into action through a number of proprietary solutions.

Use a digital assessment to map your route

At the start of your digital transformation, you’ll want to know where you stand, and the path leaders have charted. We have deep experience in helping companies do this.

Employ experience design to foster customer loyalty

Your digital transformation should enhance the customer experience, not disrupt it. Our proven approach helps.

Modernize technologies with cloud services

A modern technology infrastructure is one of the key success factors in digital transformation. Customers trust our impartial views on what technologies to choose.

Tap into business automation to gain efficiency

Smart automation accelerates digital transformation by uncovering areas for efficiency improvement and service innovation. We can help you implement this in your organization.

Lighten the load with application managed services

Optimize the availability and value of your digital transformation technologies with our customized approach.

Generative AI
Featured Insight

Generative AI to Reduce SG&A Costs by 40% Over the Next 5-7 years

There’s a tremendous amount of hype in the market around generative AI, and a lot of confusion over its potential impact on cost and staffing.

Featured Insights

Digital transformation is the No. 1 priority for 2022: 61% of companies – up from 53% in 2021 – have a major initiative planned for their GBS functions.

Source: Key Issues 2022, The Hackett Group

Why choose The Hackett Group?

Intellectual capital

Insight from analyzing our in-depth benchmarking repository allows us to expedite your transformation. You benefit from practices that run the world’s best businesses, rather than individual experience.


We’ve quantified business value – calculated using our unmatched benchmarking data – and correlated business practices with superior performance, allowing us to pinpoint the best opportunities for performance gains.


We know how to enable peak performance and can help select the best technology or platform, and implement solutions that accelerate measurable value and achieve business goals.

Exclusive assets

Leverage our proprietary enablement tools and Business Excelleration® resources – based on our unique intellectual capital – to chart your improvement course, monitor process and quantify value.

Exclusive assets to fuel your digital transformation journey

Leverage our proprietary enablement tools and Business Excelleration resources – based on our unique intellectual capital – to chart your improvement course, monitor process and quantify value.

Digital Transformation Platform

Speed digital transformations in finance, human resources, procurement and supply chain functions with this suite of resources.

Quantum Leap®

Automate the benchmarking and management of continuous improvement initiatives.

Smart Automation Platform

Spot and develop a road map to the most impactful automation opportunities.

Analytics Lab

Unlock hidden value in your data and transform it into a powerful asset – quickly – and without a large-scale investment in technology.

Clients who benchmarked more than once in a four-year period saw an 8.2% reduction in reported SG&A costs.

The time for digital transformation is now

The business environment continues to be buffeted by economic and geopolitical disruption. The best response is to devise strategies leading to a strong, sustainable future for your company, which leaders agree calls for digital transformation. To turn strategy into action, follow our four-step process:

During this phase, our unparalleled benchmarking tools allow your company to compare itself to Digital World Class companies. We can evaluate functions, processes, best practices, staff skills and your technology stack, so you know what areas need attention.

Evaluating the talent needed to carry out a successful digital transformation can identify any skills gaps and help management decide what talent gaps to fill, as well as which activities can be managed in-house and which may need to be outsourced.

You can also learn how digital transformation will affect your interactions with customers, so that throughout your journey you can ensure their experience is optimal across every channel and touchpoint.

Our Digital Initiative Value Analytics (DIVA) approach is designed to analyze the cost, benefits and return on potential initiatives for business services – providing a stringent, data-driven means of prioritizing and segmenting your company’s digital transformation project portfolio.

In addition to skills in deploying and using digital technologies, flexibility and agility are characteristics Digital World Class companies look for in their workforce. We can help you envision yours.

To become Digital World Class may require adding or upgrading technologies. We have the experience to help with that. Our partner relationships with Oracle, SAP, OneStream and other technology providers allow us to deliver services and solutions to help your company achieve value from the digital transformation process.

In addition, our knowledge of proven best practices means that your organization can immediately realize the benefits of significant cost reduction and performance improvements when you begin the digital transformation of your enterprise applications – whether on-premises or in the cloud.

Change management, a critical component of any digital transformation, is built into all our frameworks and tool sets. In addition, people often need to develop new skills. The Hackett Institute® provides skills development courses using a next-generation e-learning platform.

Leading companies continue to search for ways to improve on their digital transformation achievements. That’s a best practice your company will want to follow, too.

For example, Digital World Class companies are 3X more likely to use advanced analytics. This enables them to meet or exceed ROI targets on more of their projects, be more successful at bringing innovations to market and achieve higher revenue growth.

Our Business Best Practices Intelligence Center™ is the world’s largest searchable online repository of empirically proven business best practices, performance metrics, implementation tools, and associated Hackett research and events. And it can be available at your fingertips.

There’s No Reason to Delay Your Digital Transformation – and Every Reason to Act

Digital World Class companies have raised the bar, strengthening their ability to compete even amid disruption. Digital transformation will be key to global business services (GBS) teams delivering performance improvements and adding value to the enterprise, so it’s critical for companies that have started their journey to sustain momentum. And for companies that have held off doing so – to carefully evaluate potential opportunities and invest wisely in seizing them.