Solution Intelligence
Confidence for Buyers. Advantage for Providers.
Enterprise leaders face a crowded landscape of technology and service providers. Determining which solutions truly deliver measurable business value is increasingly complex – while providers struggle to differentiate in ways that resonate. Our Solution Intelligence brings clarity to both sides. We deliver objective, data-backed insight that informs shortlists, sharpens positioning, and evaluates solutions based on real business outcomes – not just technical features.
Enabling success for technology and service providers
Competitive intelligence, tailored content and expert guidance for solution providers to the procurement, supply chain, finance, human resources (HR), payroll, and other corporate functions.
Intelligence that moves the market
Exposure to active buyers seeking vendor comparison insight
Our Solution Intelligence program provides exposure to an extensive network of buyers via The Hackett Group’s Applied Intelligence programs. We work directly with chief financial officers, chief procurement officers, chief information officers, chief HR officers, payroll and supply chain executives, and their teams across geographies and industries.
Solution Intelligence Report
Digital World Class® Matrix: Collections, Disputes and Deductions Software Vendor Market Perspective: What Leaders Need to Know Now – Summary Report
Collections, disputes and deductions are now critical to cash performance. This summary compares leading customer-to-cash (C2C) software vendors, highlighting where organizations are achieving faster ROI, higher automation and measurable working capital improvement.
Featured Insights
Digital World Class® Matrix: 2025 Learning and Development Software Provider Perspective – Summary Report
Digital World Class® Matrix: Cash Application Software Vendor Market Perspective – Summary Report
Digital World Class® Matrix: Payroll Software Provider Perspective – Summary Report
Digital World Class® Matrix: Talent Acquisition Solution Provider Perspective – Summary Report
Artificial intelligence (AI) is at the center of today’s business technology solutions. The Hackett Group® understands what’s driving AI adoption across enterprises.
Independent vendor coverage and research
Our approach is anchored in SolutionMap – a proprietary technology evaluation framework built on decades of market experience. It delivers dynamic vendor comparisons, objective rankings and detailed analyses grounded in measurable business value. These analyses show how solutions drive operational efficiency, enhance customer experience and support sustainable growth – revealing the capabilities that matter most to buyers.
Throughout the year, our dedicated Solution Intelligence analysts – experts in specific enterprise functions – evaluate technology and services through a rigorous, transparent process that includes detailed requests for information (often 500+ questions), live demonstrations and validated customer feedback. This ensures that both internal and external perspectives are reflected in every assessment.
The result is credible, data-backed vendor insight that enterprise leaders rely on as they develop shortlists and investment priorities – and that technology and service providers leverage to demonstrate differentiation with authority.
Here’s how we develop SolutionMap vendor comparisons and rankings
Strategic vendor enablement programs
Whether you’re an emerging innovator or an established market leader, turning insight into compelling positioning can be challenging. Our vendor enablement programs equip solution providers with authoritative research, objective validation, and strategic messaging grounded in our deep work with both enterprise buyers and technology vendors. With flexible levels of enablement, we tailor resources to align with your stage of growth, strategic priorities and budgets.
Membership in these programs is separate from and independent of our Solution Intelligence team’s product or service coverage. Furthermore, you don’t have to participate in SolutionMap to take advantage of these programs:
Strategic resources to strengthen your positioning:
- Fact-based articles on market trends
- In-depth vendor profiles
- Real-life case studies
- Reliable performance metrics
- Relevant blogs, infographics and research reports
- Self-service, objective solution data
- Comparison of strengths, weaknesses and differentiators
- Verified customer review data by solution provider
- Analyst access for consultation and discussion on critical issues such as market briefings, tailored competitive and product (road map) advice, performance feedback versus Digital World Class®, or go-to-market strategy
- Regular consultations with our analysts who provide in-depth knowledge of your solution segment, market and competitors, as well as advice on product road maps, AI-enablement, and service delivery designs
- Market-informed agentic AI product investment intelligence: data- and experience-backed guidance on where to advance, where to invest, and how to differentiate agentic capabilities based on buyer-validated intelligence
- Expert analyst participation for events such as webinars, roundtables, conferences and strategy meetings
- Tools and content for effective go-to-market strategies and promotions throughout your funnel
We cover technology and services that power critical business functions:
Procurement solutions
Finance solutions
Human resources and payroll solutions
We know how the world’s best businesses achieve peak performance
The Hackett Group® is known for unmatched insight into top performance of critical business functions – including the technology and services that drive it. No one can match the depth and breadth of our business performance insight:
Empirical data and intellectual property collected through performance studies and benchmarks
Market research from hundreds of AI sessions using our Hackett AI XPLR™ platform
More than 20 years of technology solution intelligence gathered through our proprietary process
Trusted by the best
The world’s most respected brands rely on The Hackett Group® to
inform people, process and technology decisions. Our clients include:
That’s why leading technology and service providers turn to us for the
insight they need to optimize brand awareness and go-to-market initiatives.
Frequently asked questions
What is The Hackett Group’s Solution Intelligence program?
Our analyst-led Solution Intelligence team gathers comprehensive information about technology and service providers’ products and capabilities, and uses it to produce robust vendor comparisons and rankings, as well as leading research insight. This intelligence is available to business executives, as well as solution providers who are making investment decisions.
How do technology vendors and service providers benefit from the Solution Intelligence program?
Technology and service providers gain insight about their relative strength and market position that helps them make sound investment decisions, develop relevant product and go-to-market strategies, and strengthen marketing and sales capabilities. They also gain exposure to procurement, finance, HR and other business function executives at the time they are developing shortlists of potential solution providers.
How does the Solution Intelligence team gather information for vendor comparisons?
We gather comprehensive product and solution information through introductory solution demos, the SolutionMap RFI process that is part of our annual research program, and continuous market updates and insights. Our analysts work with technology and service providers at different levels – however, always maintaining an objective, product-independent perspective. Our analysts review solutions in collaboration with the participating vendors via a standard, transparent, demo-based scoring process. Contact us to learn more about the research program.
What is the Solution Intelligence membership program?
The membership program provides tailored content and insight that helps solution providers enhance their marketing and sales efforts, and develop effective product and go-to-market strategies. Solution providers can opt to participate in our Solution Intelligence program at different membership levels.
Is membership part of the SolutionMap annual research process?
Membership is separate from and independent of the Solution Intelligence team’s product/vendor coverage. In other words, our coverage of solution providers is not on a “pay-to-play” basis. Solutions that our analysts deem relevant to The Hackett Group’s clients will receive coverage regardless of their member status.
Does a technology or service provider have to become a member in order to get insight from the program?
No. Although we’d love to work with all of the technology and service providers we cover, it’s our job to provide independent, relevant analysis of solutions that enable the core corporate functions with which The Hackett Group® works – including finance, procurement, HR, payroll, and other corporate business functions. Technology and service providers that are not members of our program can avail themselves of free resources available such as our finance and procurement research.
Who uses the Solution Intelligence rankings, and how do they access them?
Corporate business function executives, their teams, and their consultants, as well as prospective investors, use Solution Intelligence vendor comparisons and insights to make informed and relevant decisions. Executives can gain access to Solution Intelligence through The Hackett Group’s Applied Intelligence programs.
Which vendors can participate in SolutionMap?
To ensure comprehensive market coverage, any vendor can participate. Our analysts conduct a quick assessment to ensure a fit with the SolutionMap process. If there is not a fit but the technology or service provider’s offering is considered relevant to the market, the vendor may receive alternative coverage – for example, inclusion in a blog post, vendor analysis article or market report. There is no cost for participation in SolutionMap or vendor analyses.
How is the Solution Intelligence SolutionMap program superior to other vendor comparisons or rankings?
Our approach employs a data-backed process built on more than 20 years of market expertise. It incorporates hundreds of RFI inputs and customer feedback to ensure both internal and external perspectives/analyses of the offering.
Are you ready to accelerate growth
and gain market share?
Start by demonstrating the true value of your solutions.