Outsourcing Insights

Research

Digital World Class® Matrix: HCM Solution Provider Perspective – Full Report

The report analyzes and ranks 11 leading software providers in three process categories – reward-to-exit, time-to-pay and talent management –…

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Podcast

Unlocking Gen AI Potential in Procurement

Vin Kumar, Tim Yoo and Jeff Gilkerson explore the growing interest in generative artificial intelligence (Gen AI) among procurement companies.…

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Research

Digital World Class® Matrix: MPHRO Solution Provider Perspective – Summary Report

Our complimentary summary report provides insight on the multi-process HR outsourcing market and top solution providers.

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Research

Digital World Class® Matrix: MPHRO Solution Provider Perspective – Full Report

This comprehensive research report evaluates 12 top multi-process HR outsourcing providers.

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Podcast

Customer-to-Cash Receivables Software – Digital World Class® Matrix Research

What factors enable some customer-to-cash (C2C) receivables software providers to deliver far greater value and breadth of capabilities than others?…

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Podcast

Procurement Transformation – Best Practices and Notes from the Field

Interest in procurement transformation is surging. A discussion of what’s driving demand, what approaches work best and real-life examples from…

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Podcast

Bosch Service Solutions – 2023 Digital Award Winner, Contact-to-Resolution

How has Bosch used artificial intelligence and automation to transform the contact center experience? Irfan Ali, director of Digital, Automation…

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Podcast

2024 Supply Chain Key Issues Research

What are the priorities for supply chain leaders in the year ahead? What improvement initiatives are they planning? A discussion…

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Blog

Extracting Greater Value From HR Outsourcing

With one eye on the economy and the other on achieving business outcomes, many of today’s global businesses are looking…

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Podcast

2024 Procurement Key Issues Research

How have the priorities of procurement leaders changed for 2024? What role will generative AI and technology overall play in…

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Podcast

Finance Transformation at Pella

How has Pella, one of the nation’s premier manufacturers of windows and doors, transformed its finance operations, creating one source…

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Blog

Bridging the Outsourcing Value Gap

Shift your focus to look beyond initial labor cost reduction and extract additional value from an outsourcing contract through digital…

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