Podcast
Bosch Service Solutions – 2023 Digital Award Winner, Contact-to-Resolution
How has Bosch used artificial intelligence and automation to transform the contact center experience? Irfan Ali, director of Digital, Automation…
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Outsourcing Insights
Podcast
2024 Supply Chain Key Issues Research
What are the priorities for supply chain leaders in the year ahead? What improvement initiatives are they planning? A discussion…
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Blog
Extracting Greater Value From HR Outsourcing
With one eye on the economy and the other on achieving business outcomes, many of today’s global businesses are looking…
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Podcast
2024 Procurement Key Issues Research
How have the priorities of procurement leaders changed for 2024? What role will generative AI and technology overall play in…
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Podcast
Finance Transformation at Pella
On this week’s Business Excelleration® Podcast: How has Pella, one of the nation’s premier manufacturers of windows and doors, transformed…
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Blog
Bridging the Outsourcing Value Gap
Shift your focus to look beyond initial labor cost reduction and extract additional value from an outsourcing contract through digital…
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Research
Digital World Class Matrix™: Finance and Accounting Outsourcing Solution Provider Perspective – Summary Report
A newly released Digital World Class Matrix report: Finance and Accounting Outsourcing (FAO) Solution Provider Perspective analyzes and ranks 15…
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Research
Digital World Class Matrix™: Finance and Accounting Outsourcing Solution Provider Perspective – Full Report
The full version of the Finance and Accounting Outsourcing (FAO) Solution Provider Perspective research is available for purchase. The report…
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Research
Bridging the Outsourcing Value Gap
Are you maximizing the value from your current outsourcing arrangements? Business process outsourcing (BPO) can deliver significant cost reductions, while…
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Podcast
Cargill – A Global Business Services Transformation Success Story
In this episode of the Business Excelleration® Podcast, The Hackett Group’s Senior Global Business Services Advisor Penny Weller talks with…
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Podcast
AI and the Enterprise
In this episode of the Business Excelleration® Podcast, what’s the role for artificial intelligence in today’s enterprise? Where should IT leaders…
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Podcast
Sustainable Procurement
In this episode of the Business Excelleration® Podcast, a discussion of the objectives, challenges and developments in the world of sustainable…
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