Outsourcing Insights
Digital World Class® Matrix: HCM Solution Provider Perspective – Full Report
The report analyzes and ranks 11 leading software providers in three process categories – reward-to-exit, time-to-pay and talent management –…
Unlocking Gen AI Potential in Procurement
Vin Kumar, Tim Yoo and Jeff Gilkerson explore the growing interest in generative artificial intelligence (Gen AI) among procurement companies.…
Digital World Class® Matrix: MPHRO Solution Provider Perspective – Summary Report
Our complimentary summary report provides insight on the multi-process HR outsourcing market and top solution providers.
Digital World Class® Matrix: MPHRO Solution Provider Perspective – Full Report
This comprehensive research report evaluates 12 top multi-process HR outsourcing providers.
Customer-to-Cash Receivables Software – Digital World Class® Matrix Research
What factors enable some customer-to-cash (C2C) receivables software providers to deliver far greater value and breadth of capabilities than others?…
Procurement Transformation – Best Practices and Notes from the Field
Interest in procurement transformation is surging. A discussion of what’s driving demand, what approaches work best and real-life examples from…
Bosch Service Solutions – 2023 Digital Award Winner, Contact-to-Resolution
How has Bosch used artificial intelligence and automation to transform the contact center experience? Irfan Ali, director of Digital, Automation…
2024 Supply Chain Key Issues Research
What are the priorities for supply chain leaders in the year ahead? What improvement initiatives are they planning? A discussion…
Extracting Greater Value From HR Outsourcing
With one eye on the economy and the other on achieving business outcomes, many of today’s global businesses are looking…
2024 Procurement Key Issues Research
How have the priorities of procurement leaders changed for 2024? What role will generative AI and technology overall play in…
Finance Transformation at Pella
How has Pella, one of the nation’s premier manufacturers of windows and doors, transformed its finance operations, creating one source…
Bridging the Outsourcing Value Gap
Shift your focus to look beyond initial labor cost reduction and extract additional value from an outsourcing contract through digital…