Enterprise Gen AI Applied Intelligence

Accelerate Your Readiness, Scale Your Agentic Transformation and Deliver Impact

Enterprise Gen AI Applied Intelligence is a continuous, expert-led decision support program for artificial intelligence (AI) leaders and their centers of excellence (COEs) seeking to turn Gen AI opportunities into practical outcomes. Our experts work closely with your team to identify and prioritize high-value Gen AI use cases, challenge assumptions, and guide execution from strategy and ideation through implementation. Leveraging The Hackett Group’s proprietary AI-enabled platforms and deep transformation expertise, the program helps organizations move from experimentation to scalable, value-driven results.

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How Enterprise Gen AI Applied Intelligence works

Enterprise Gen AI Applied Intelligence follows a continuous decision-making lifecycle that helps leaders move from Gen AI exploration to scaled enterprise agentic transformation. It supports organizations at every stage of their AI journey – from identifying opportunities to implementing and optimizing AI-driven solutions.

The program begins by helping leaders identify where Gen AI can create the most value. Using diagnostics, process insights and structured opportunity discovery, leaders gain a clear view of priority areas where AI assists, augments, and can act autonomously across the business function. This enables teams to reimagine work and establish a focused road map aligned with business objectives.

Gen AI Applied Intelligence experts work with leadership teams to evaluate potential use cases, prioritize high-impact initiatives and define the right approach to reimagining performance. Executive briefings and structured discussions focus on key trade-offs and critical decisions grounded in Digital World Class® performance measurement and real-world experience.

Once Gen AI priorities and use cases are defined, Gen AI Applied Intelligence remains actively engaged to support structured execution, change enablement, and capability development. Expert guidance, targeted enablement and AI-driven insights help teams pilot, implement, and scale Gen AI solutions effectively, ensuring they are embedded in processes where they deliver measurable business value.

As business and technology evolve and new opportunities emerge, the program helps leaders continuously refine their Gen AI strategy. Ongoing insights, performance tracking and expert guidance ensure that organizations build a repeatable confidence, inspiring way to identify opportunities, optimize outcomes, and sustain long-term value from Gen AI initiatives.

2026 technology key issues including AI, cloud modernization, and cybersecurity

Featured RESEARCH

2026 Technology Key Issues

The Hackett Group’s 2026 Technology Key Issues Study shows a clear divide emerging – leading enterprises are redesigning workflows to scale artificial intelligence (AI) beyond pilots and are already realizing 25%+ gains in productivity, speed, and experience. This executive brief pinpoints the AI-driven operating shifts that will matter most in 2026 – and the priorities organizations must focus on as agentic, end-to-end execution becomes the new standard.

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Build a future-ready team with our Agentic Enterprise Operating Framework

The Hackett Group’s Agentic Enterprise Operating Framework outlines how strategy, governance, data, technology, and agentic workflows work together to transform business operations and performance. It provides a structured blueprint for scaling AI responsibly while strengthening performance, controls, and enterprise value.

Comprehensive service domains we cover

The Enterprise Gen AI Applied Intelligence program helps business leaders uncover, evaluate, and prioritize Gen AI opportunities across front-, middle-, and back-office functions. Using Hackett AI XPLR™-driven insights and Digital World Class® benchmarks, we identify where Gen AI can create incremental, transformative, or breakthrough value.

Sales

  • Quote and order management
  • Sales execution
  • Sales operations
  • Planning and strategy
  • Function management

Customer service

  • Order and contract management
  • Service execution
  • Service operations
  • Planning and strategy
  • Function management

Marketing

  • Marketing communication
  • Brand and product management
  • Market research and analytics
  • Planning and strategy
  • Function management

Supply chain and operations

Planning

  • Demand planning
  • Inventory management
  • Sales and operations planning (S&OP)

Make-to-deliver

  • Production management
  • Quality management
  • Logistics strategy
  • Warehouse and transport
  • Manufacturing operations

Procurement

Purchase-to-pay

  • Supplier scheduling
  • Procurement operations
  • Compliance
  • Accounts payable

Source-to-contract

  • Supplier selection and bidding
  • Supplier management
  • Contract creation and negotiation

Finance

Customer-to-cash

  • Billing, credit and collections
  • Dispute management

Account-to-report

  • General accounting
  • Closing and consolidation
  • External reporting

Plan-to-results

  • Planning
  • Forecasting
  • Performance reporting
  • Business analysis

Govern-to-compliance

  • Tax
  • Treasury
  • Capital and risk management

Human resources

Reward-to-exit

  • Compensation and benefits
  • HR compliance
  • Employee data

Time-to-pay

  • Payroll
  • Time and attendance

Talent management

  • Talent acquisition
  • Learning and development
  • Organizational design
  • Workforce planning

Information technology (IT)

IT strategy and management

  • IT portfolio and demand management
  • Enterprise architecture
  • Vendor management

Applications, data and analytics

  • App development and maintenance
  • Data management
  • Analytics operations

Infrastructure, security and end-user services

  • Network and infrastructure
  • Data center
  • Service desk
  • Cybersecurity

What’s included in the Enterprise Gen AI Applied Intelligence program?

Your Enterprise Gen AI Applied Intelligence membership is designed to function as an extension of your leadership team. Members gain ongoing access to experienced professionals who help identify high-value Gen AI opportunities, guide decisions and support execution across your business processes.

Executive briefings

Participate in focused, expert-led sessions that address the decisions business leaders are making about Gen AI, including AI strategy, investment priorities, governance models, operating model implications, and measurable value creation.

Always-on conversational AI support

Get instant guidance between expert touchpoints. AskHackett™ delivers cited, context-specific recommendations grounded in real-world enterprise experience – helping leaders clarify options, validate assumptions and keep decisions moving.

On-demand expert inquiries

Ask questions on Gen AI strategy, use case selection, implementation considerations, governance or technology enablement, and receive practitioner-backed insights that support faster and more informed decisions.

Agentic readiness models

Evaluate business readiness for reimagining performance with Gen AI across data quality, enterprise resource planning (ERP) architecture, governance controls, analytics maturity, risk management and workforce capabilities using structured assessment frameworks.

Hackett AI XPLR™ Ideation Workshop

Participate in a facilitated Hackett AI XPLR™ working session and receive specific AI opportunities relevant to your work. Each opportunity is defined with business context and evaluated for complexity, potential value, and return on investment (ROI) to support clear prioritization.

Gen AI learning and enablement

Engage in applied learning sessions that help teams understand how Gen AI can be applied across business areas such as planning, reporting, compliance, risk management, operations and decision support.

Leadership forums and peer exchanges

Participate in invitation-only executive forums, roundtables, webcasts, and peer discussions focused on reimagining performance with Gen AI, operating model changes, governance, risk considerations, and real-world implementation experiences.

Performance insight and benchmarking

Leverage curated enterprise performance metrics and participate in studies that assess process efficiency, analytics capability, automation maturity, and AI-readiness progress across the business, helping translate insights into clear, actionable priorities.

Proprietary Gen AI and business thought leadership

Access exclusive research, case studies, expert perspectives, podcasts, and analysis covering leading practices in applying Gen AI across business functions and the broader trends shaping the future of enterprise performance.

How Enterprise Gen AI Applied Intelligence drives transformation

Enterprise Gen AI Applied Intelligence embeds experts into your Enterprise Gen AI transformation agenda, guiding strategy and ideation, design, and execution from within. We stay engaged through implementation, governance and performance measurement to turn strategy into operational capability.

Define and align Gen AI strategy

We work with AI leaders to clarify organizational priorities, ideate high-value Gen AI opportunities, align AI initiatives with business objectives and establish measurable performance targets grounded in Digital World Class® standards.

Design the operating model for agentic transformation

We help redesign operating models to integrate Gen AI, automation, governance and talent, ensuring structure, controls, and accountability are aligned before implementation begins.

Build, deploy and sustain process improvements

We guide the transition from AI ideation to execution by supporting pilot initiatives, validating value and scaling successful Gen AI solutions across business processes.

Improve productivity and operational performance

We apply proven approaches to integrate Gen AI into core workflows, helping organizations reduce manual effort, improve decision speed and increase operational efficiency.

Strengthen governance and risk management

We support the development of governance frameworks, risk controls, and responsible AI practices that enable scalable and compliant agentic workforce transformation.

Develop AI-ready talent and capabilities

We help leaders build AI literacy, strengthen change management, and equip teams with the skills required to adopt and sustain Gen AI-enabled ways of working. 

Establish AI enablement centers of excellence

We accelerate how organizations establish their AI COEs, aligning strategy, governance and execution for Gen AI adoption. This includes defining roles and decision rights, standardizing tools, data and delivery frameworks, and embedding performance measurement – enabling faster deployment and scalable, repeatable impact.

The Applied Intelligence advantage

Make better and faster AI decisions

Enterprise Gen AI Applied Intelligence embeds experienced experts directly into your decision process, bringing practical judgment, implementation experience and AI-driven insight to critical Gen AI initiatives. Rather than observing from the outside, we help leaders test assumptions, evaluate trade-offs and develop realistic use cases that support informed decision-making.

Turn Gen AI insight into measurable outcomes

Enterprise Gen AI Applied Intelligence focuses on moving from AI exploration to real execution. Our experts help teams prioritize the initiatives with the greatest business impact, stay aligned during implementation and ensure Gen AI opportunities translate into tangible operational value.

Stay ahead as AI capabilities evolve

As technology advances and business priorities shift, our guidance evolves alongside your organization. Expert support helps leaders continuously refine their Gen AI strategy, expand successful use cases and adapt change leadership approaches as enterprise AI maturity grows.

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FAQs

Who is the Enterprise Gen AI Applied Intelligence membership designed for?

The Enterprise Gen AI Applied Intelligence membership is designed for an enterprise’s AI leadership, including chief information officers (CIOs) and senior technology leaders responsible for AI-readiness, AI strategy, and enterprise AI initiatives. It supports organizations moving from Gen AI exploration to scalable, governed execution.

What does the Enterprise Gen AI Applied Intelligence membership include?

The membership provides continuous, expert-led guidance, proprietary research, AI-readiness diagnostics, executive briefings, and decision support to help leaders identify, prioritize, and execute high-impact Gen AI initiatives using Applied Intelligence.

How does Enterprise Gen AI Applied Intelligence help organizations improve AI readiness?

Enterprise Gen AI Applied Intelligence evaluates and strengthens AI readiness across data and analytics, enterprise architecture, governance, operating models, risk management, and workforce capabilities – helping technology leaders scale AI responsibly and effectively.

How does the program support AI strategy and enterprise decision-making?

Experts work directly with leadership teams to define AI strategy, assess technology and operating model trade-offs, prioritize AI initiatives, and align investments with business outcomes – turning insight into executable plans.

How are Gen AI and Gen AI opportunities identified and prioritized?

Using Hackett AI XPLR™ and an organization’s readily available information on its business processes and performance, experts identify Gen AI and Gen AI opportunities across business processes. Initiatives are prioritized based on impact potential, feasibility, complexity and organizational readiness.

Does the membership support the implementation of AI initiatives?

Yes. Enterprise Gen AI Applied Intelligence provides guidance from ideation through execution, helping organizations pilot, implement, and scale AI initiatives. When deeper support is needed, members can engage The Hackett Group’s transformation teams.

Can the Enterprise Gen AI Applied Intelligence membership be tailored to our AI maturity?

Absolutely. The program adapts to your organization’s current AI maturity and readiness, whether you are launching initial AI initiatives or scaling enterprisewide Gen AI capabilities aligned to strategic priorities.

Is benchmarking included in the Enterprise Gen AI Applied Intelligence program?

Yes. Program participants receive access to curated performance metrics and insights that help assess operational efficiency, AI-readiness progress, and organizational maturity compared with peers and leading organizations.

Can multiple stakeholders from my organization participate?

Absolutely. Participation supports multiple roles:

  • A primary contact to coordinate engagement
  • Additional team members with approved corporate access may participate in executive briefings, diagnostics and learning events

Ready to unlock value from Gen AI?

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