Gen AI in IT
Accelerate IT Transformation With Gen AI
The Hackett Group® delivers end-to-end Gen AI services for information technology (IT), covering strategic consulting, AI-readiness assessment, solution development, and deployment, helping enterprises boost IT productivity through automation and actionable insights. From accelerating development and streamlining support operations to improving system monitoring and documentation, our custom Gen AI solutions empower IT teams to drive greater efficiency and measurable business impact.
AI XPLR™ integrates unmatched Digital World Class® performance data to quantify your Gen AI opportunity, and produce a technology readiness assessment and detailed implementation road map.
Data-driven insights on the rising impact of Gen AI in IT
Sources: ¹ Key Issues Study, The Hackett Group®, 2025; ² Key Issues Study, The Hackett Group®, 2025; ³ Enterprise Agenda Release, The Hackett Group®, 2025; ⁴ Enterprise Agenda Release, The Hackett Group®, 2025
Our Gen AI consulting and development services for IT
The Hackett Group® delivers a structured, end-to-end approach to Gen AI implementation in IT. From aligning Gen AI initiatives with enterprise goals to developing and integrating intelligent solutions, we help IT teams adopt Gen AI responsibly, securely, and at scale, accelerating transformation across key operations.
End-to-end Gen AI enablement across IT processes
Gen AI is transforming how IT teams operate, automating manual tasks, accelerating resolution times, and improving the accuracy and consistency of service delivery. The Hackett Group® provides tailored solutions that enable efficiency, agility and reliability across core IT operations – from service management to development and support. Here’s how we enable Gen AI–driven transformation across key IT areas:

RESEARCH
Our research shows that 89% of companies are advancing Gen AI initiatives in 2025
Separate the Gen AI hype from proven solutions. Download our report to learn more.
Featured insights
Navigating the AI journey: From strategy to implementation
Successful AI adoption requires a structured, outcome-driven approach. The Hackett Group® uses a four-phase framework to move enterprises from AI ideation to deployment, ensuring business alignment, accelerated execution and scalable impact.
- Discover transformation areas using the AI Taxonomy Explorer
- Visualize workflows to spot automation potential
- Explore proven, cross-industry use cases
- Leverage benchmarking data from 25,000+ studies
- Draw inspiration from real-world case studies and AI success stories
- Align AI ideas with strategic goals using the AI Effectiveness Tool
- Evaluate workflows using AI Hubble to determine AI compatibility and value fit
- Assess readiness across governance, data and skills
- Prioritize use cases for impact and value
- Leverage prebuilt work plans aligned to AI profiles
- Build custom Agents with ZBrain™ Builder’s low-code interface
- Customize prebuilt agents for rapid business deployment
- Connect diverse large language models (LLMs) (e.g., GPT-4, Claude) with structured/unstructured data
- Automate data transformation with built-in extract, transfer, load (ETL) capabilities
- Manage data centrally with an enterprise-ready knowledge base
- Run applications on any cloud via ZBrain’s tech-agnostic architecture
- Route tasks to the most suitable LLMs
- Integrate agents with existing enterprise systems
- Improve accuracy with built-in AI tuning functionalities
- Refine performance through real-time feedback loops
Our deep expertise across the AI stack
Our technical team brings deep, specialized knowledge across the full spectrum of AI domains. This allows us to strategically select and deploy the optimal technologies to solve your unique business challenges and drive tangible results.
Exclusive assets to accelerate IT back-office transformation
At The Hackett Group®, we provide a suite of proprietary tools to accelerate and optimize your Gen AI initiatives in IT:
AI XPLR™
Hackett Connect®
Quantum Leap®
ZBrain™
Why partner with The Hackett Group® ?
The Hackett Group® brings a uniquely strategic, data-driven approach to Gen AI implementation in IT. We focus on aligning Gen AI with enterprise IT strategies – ensuring responsible AI adoption and tangible improvements in IT efficiency, service quality, and business agility. With this foundation, we help organizations confidently navigate the Gen AI journey – from opportunity identification to enterprisewide implementation.
Proven Gen AI consulting expertise: Backed by decades of experience in guiding enterprises to adopt and operationalize Gen AI, our experts help IT teams streamline operations, reduce manual workload, and accelerate service delivery across the IT life cycle.
Robust AI implementation approach: Our structured implementation approach accelerates Gen AI deployment and shortens time-to-value. We help operationalize AI by turning strategy into scalable solutions, delivering measurable outcomes across IT infrastructure, support and engineering functions.
Benchmark-driven insights: Our recommendations are grounded in proprietary benchmarking data and Digital World Class® research, enabling evidence-based prioritization and confident Gen AI investment decisions across IT domains.
Responsible AI practices: We help enterprises implement Gen AI solutions that are ethically sound, compliant with regulatory policies and aligned with internal IT governance, enabling responsible, transparent decision-making across technology operations.
Outcome-driven methodology: Every AI initiative is designed with clear, measurable business outcomes, whether it’s lowering incident volumes, improving deployment velocity, or reducing total cost of ownership. We track return on investment (ROI) across the entire life cycle to ensure each phase contributes meaningful, strategic value to your organization.
Data integrity and compliance: We ensure your IT data is secure, governed and AI-ready. Our approach aligns Gen AI initiatives with enterprise architecture, risk protocols, and data privacy standards to support trusted, scalable AI adoption.
Change enablement and workforce readiness: We empower your IT teams with the skills, training, and frameworks required to adopt and scale Gen AI confidently, ensuring sustainable transformation across support, operations, and engineering.
FAQs
How is Gen AI transforming IT operations?
Gen AI for IT operations is reshaping traditional IT functions by automating tasks such as help desk support, bug tracking, asset management and knowledge base creation. From enhancing IT strategy development to supporting IT transformation initiatives, Gen AI applications help IT teams operate more efficiently, reduce manual workload, and deliver greater value to the business.
What role does IT consulting play in modernizing back-office IT functions?
IT consulting firms play a critical role in identifying inefficiencies within back-office IT functions and recommending scalable AI-driven improvements. From license management and access control to performance monitoring, the right IT consulting partner can help organizations adopt effective Gen AI tools and implement best practices with confidence. This accelerates IT transformation, reduces operational costs and aligns the IT back office with enterprisewide digital goals.
Related Terms
Elevate IT performance with
custom Gen AI solutions
From support and operations to development and security, The Hackett Group®
helps you implement Gen AI where it creates real, measurable value.