Your experienced ServiceNow partner

Behind every great customer experience and employee experience is a great workflow. That’s why nearly 7,000 global enterprises rely on the Now Platform® to deliver a smarter way to workflow. And to gain maximum value from ServiceNow’s powerful capabilities, many turn to The Hackett Group.

Our clients use ServiceNow solutions to:


higher-quality services faster and more efficiently


productivity gains


service innovation from within


enterprise agility


shared services and global business services operations


safe and productive work in hybrid and remote environments


the journey to Digital World Class® performance

We elevate experiences and productivity by building powerful digital workflows across the business:

IT workflows

Employee workflows

Customer workflows

Creator workflows

Innovation, upgrades and ongoing management

In addition to providing skilled implementation support, we can help you maximize the return on your investment in ServiceNow and take advantage of new and evolving capabilities. From a lens of experience and best practices, we will review your operations and provide recommendations for addressing business needs. We also provide skilled and efficient application managed services.

What makes the difference?

Proprietary insight

We incorporate The Hackett Group’s proprietary benchmarking data and intellectual property into every ServiceNow project, maximizing your return on investment.

A specialized team

You will work with dedicated ServiceNow experts who have, on average, five years of platform experience and skills across all key products and digital workflows.

Faster time to value

Our experience and established frameworks enable us to deploy the ServiceNow platform faster, so you begin realizing the impact sooner.

Our ServiceNow certifications

The Hackett Group® is a member of the ServiceNow Partner Program – with certifications and credentials across all key ServiceNow offerings – including information technology (IT) service management, IT business management, IT operations management, automated frameworks, integrations and various automations.

Are You Ready to Benefit From A New Era of Employee and Customer Experience?