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  1. The Hackett Institute
  2. Certified GBS Professionals

Certified GBS Professionals

Better talent drives better company performance

The success of your GBS organization depends on the knowledge and capabilities of your employees. The Certified GBS Professionals® (CGBSP) program offers comprehensive training and development in areas related to business services functions.

Better talent drives better company performance

Three levels of certification aligned to GBS roles and career stages:

Competency is developed in three key areas:

Service Delivery Model


Service Management Framework


Integrated Transformation Management Execution Framework


Benefits to your organization

  • Create a dynamic GBS workforce that can shift easily among finance, HR, IT and procurement process teams
  • Build core knowledge and skills based on best practices
  • Improve productivity and service quality
  • Engage and retain key employees by providing ongoing learning at every level
  • Delight customers through better understanding of their needs