Research
2023 Global Business Services Agenda: GBS Top Priorities and Critical Actions to Succeed
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Certified GBS Professionals
Digital World Class™ Performance Is Powered by World-Class Talent
The success of your global business services (GBS) or shared services organization depends on the knowledge and capabilities of your employees. The Certified GBS Professionals® (CGBSP) program offers comprehensive training and talent development in areas related to business services functions.
Aligned to GBS roles and career stages, our three GBS programs all follow the same common curriculum and program structure:
Aligned to GBS roles and career stages, our three GBS programs all follow the same common curriculum and program structure:
Certificate in GBS (CGBS®)
The Certificate in GBS is for entry-level and early career associates looking to develop a better understanding of the value of their role in a GBS or shared services organization. Through the 10 CGBS courses, professionals learn the key characteristics of top-performing GBS organizations, and how to contribute to improvement initiatives and the success of the GBS organization.
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Diploma in GBS (DGBS®)
The Diploma in GBS is for GBS team leaders and managers or senior associates preparing for managerial roles who require in-depth understanding of GBS. Through the 10 DGBS courses, professionals learn and develop the skills and competencies to support strategic objectives and optimize performance.
Learn More about Diploma in GBS (DGBS®)
Advanced Diploma in GBS (ADGBS®)
The Advanced Diploma in GBS is for GBS leaders and senior executives who require advanced understanding of GBS. Through 10 ADGBS courses, professionals learn and develop the knowledge and expertise to lead a GBS organization, set strategy, and mobilize the management team to drive service expansion and overall contribution to the enterprise.
Learn More about Advanced Diploma in GBS (ADGBS®)
Featured Insights
Competency and talent development in three key areas:
Benefits to your organization
- Improve business performance – companies that have a Digital World Class talent management strategy have a demonstrable track record of performance improvement
- Create a more dynamic, agile and engaged workforce to support the development of digital GBS
- Build the key foundational knowledge and skills in best practices, performance metrics, stakeholder management and control frameworks
- Create a culture of continuous improvement
- Establish clear career development paths at every level
- Attract, retain and develop talent with cutting-edge, globally consistent training programs