Certified GBS Professionals

Digital World Class™ Performance Is Powered by World-Class Talent

The success of your global business services (GBS) or shared services organization depends on the knowledge and capabilities of your employees. The Certified GBS Professionals® (CGBSP) program offers comprehensive training and talent development in areas related to business services functions.

Aligned to GBS roles and career stages, our three GBS programs all follow the same common curriculum and program structure:

Certified GBS Professionals course structure

Aligned to GBS roles and career stages, our three GBS programs all follow the same common curriculum and program structure:

Certified GBS Professionals Program Overview
Featured Insight

Certified GBS Professionals® Program Overview

World-class global business services (GBS) centers have realized significant gains in efficiency and effectiveness by investing in talent management programs for those who staff, manage and lead their organizations.

Featured Insights

Competency and talent development in three key areas:

Benefits to your organization

  • Improve business performance – companies that have a Digital World Class talent management strategy have a demonstrable track record of performance improvement
  • Create a more dynamic, agile and engaged workforce to support the development of digital GBS
  • Build the key foundational knowledge and skills in best practices, performance metrics, stakeholder management and control frameworks
  • Create a culture of continuous improvement
  • Establish clear career development paths at every level
  • Attract, retain and develop talent with cutting-edge, globally consistent training programs

Are you ready to develop world-class talent?