Certified GBS Professionals
Better talent drives better company performance
The success of your GBS organization depends on the knowledge and capabilities of your employees. The Certified GBS Professionals® (CGBSP) program offers comprehensive training and development in areas related to business services functions.
Three levels of certification aligned to GBS roles and career stages:
Certificate in GBS
For entry-level associates, the Certificate in GBS consists of eight foundational courses to develop understanding of GBS controls, tools and techniques and covers business service function specifics.
Learn MoreDiploma in GBS
For GBS organization leaders and senior management, the Diploma in GBS offers 10 intermediate level courses to guide you through developing your GBS organization’s strategic objectives and optimizing performance.
Learn MoreAdvanced Diploma in GBS
For GBS organization leaders and senior management, the Advanced Diploma in GBS offers 10 in-depth courses to lead your GBS organization and mobilize your management team.
Learn MoreCompetency is developed in three key areas:
Service Delivery Model
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Service Management Framework
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Integrated Transformation Management Execution Framework
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Benefits to your organization
- Create a dynamic GBS workforce that can shift easily among finance, HR, IT and procurement process teams
- Build core knowledge and skills based on best practices
- Improve productivity and service quality
- Engage and retain key employees by providing ongoing learning at every level
- Delight customers through better understanding of their needs
Featured Insights
Certified GBS Professionals® Program Overview
World-class global business services (GBS) centers have realized significant gains in efficiency and effectiveness by investing in talent management programs for those who staff, manage and lead their organizations.
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Global Business Services: Equipping a Multigenerational Workforce with the Skills for Success in a Digital Environment
According to a World Economic Forum report, the proportion of core skills required to perform a job will shift significantly between 2018 and 2022 as digitization, automation, and advances in artificial intelligence disrupt the world of work.
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The Next-Generation Talent Profile: How Will You Fill the Digital Skills Gap?
How will you fill the digital skills gap? Dramatic changes in the nature of work as a result of rapid maturing and adoption of “smart automation” technologies are imminent.
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The Digital Transformation GBS Talent Imperative
Exclusive highlights from our latest GBS Performance Study. In the digital era, the global business services (GBS) talent profile is significantly changing. Executives must address the digital skills gap to optimize their digital transformation success.
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