Certificate in Global Business Services

For global business services (GBS) employees in transactional and knowledge-based roles

The right training and development for employees at all levels is critical to successful GBS transformation and development of world-class GBS capabilities.


The Certificate in Global Business Services – part of a three-level training and certification program for GBS professionals created by The Hackett Group and CIMA – is a first-of-its kind opportunity for GBS associates to:

  • Gain broader understanding of , processes and best practices
  • Learn about customer and business issues
  • Acquire a professional, globally recognized qualification
  • Develop enhanced skills, knowledge and capabilities relevant to current and future roles
  • Improve career mobility

Develop the skills to enable integrated GBS services

Created by CIMA and The Hackett Group with input from world-class practitioners, the Certificate program curriculum covers business service center processes, as well as specific finance, human resources, information technology, and procurement topics – providing participants with a broad perspective and set of skills relevant to increasingly integrated GBS operations.

Flexible learning, rigorous qualification

The Certificate in Global Business Services curriculum offers maximum flexibility in learning style and pace while maintaining the assessment rigor of a best-practice certification program, through professionally-invigilated exam centres.

Over a period of about three months, participants utilize online learning tools and textbook to complete coursework – working at a pace that accommodates their schedules and learning needs. Following successful completion of course exams, participants receive professional certification from CIMA – the first global certification for people working in global business services, shared services, and outsourcing functions.

Throughout the program, participants also have access to a knowledge center with case studies, frameworks, performance metrics, webcasts, research, and other resources from The Hackett Group, CIMA, and other leading practitioners.

Learn about other components of the Global Business Services Program: