The Certified Global Business Services

With the emergence of multifunction GBS organizations, a more deliberate approach to talent management is needed. Learning and development becomes imperative to cultivating a high-performing team with a GBS mindset and the capabilities to deliver knowledge-centric services.

The Hackett Institute, the professional development arm of The Hackett Group, has developed the Certified GBS Professionals program to provide a unique three-tiered training and certification program for the development of world-class GBS talent.

Our program helps GBS organizations address the growing need for specialized talent and offers:

• Globally relevant content designed to develop future-facing GBS competencies
• Online learning with immediate application to the workplace
• A rigorous, globally recognized qualification grounded in world-class insights and best practices
• The ability to operationalize career development progress allowing for both upward and lateral mobility

Organization benefits:

• Create a dynamic GBS workforce that can shift easily among finance, HR, IT and procurement process teams
• Build core knowledge and skills based on best practices
• Improve productivity and service quality
• Engage and retain key employees by providing ongoing learning at every level
• Delight customers through better understanding of their needs

Find out more about the Certified GBS Professionals program:

• Certificate in GBS level for associates
• Diploma in GBS level for team leaders and managers
• Advanced Diploma in GBS level for GBS management professionals