The Certified GBS Professionals Program

With the emergence of multifunction GBS organizations, a more deliberate approach to talent management is needed. Learning and development becomes imperative to cultivating a high-performing team with a GBS mindset and the capabilities to deliver knowledge-centric services.


The Hackett Institute, the professional development arm of The Hackett Group, has developed the Certified GBS Professionals® program to provide a unique three-tiered training and certification program for the development of world-class GBS talent.

Our program helps GBS organizations address the growing need for specialized talent and offers:

  • Globally relevant content designed to develop future-facing GBS competencies
  • Online learning with immediate application to the workplace
  • A rigorous, globally recognized qualification grounded in world-class insights and best practices
  • The ability to operationalize career development progress allowing for both upward and lateral mobility

Organization benefits:

  • Create a dynamic GBS workforce that can shift easily among finance, HR, IT and procurement process teams
  • Build core knowledge and skills based on best practices
  • Improve productivity and service quality
  • Engage and retain key employees by providing ongoing learning at every level
  • Delight customers through better understanding of their needs

Find out more about the Certified GBS Professionals program: