10 Characteristics of Digital World Class® GBS Organizations

The Hackett Group has identified 10 characteristics of Digital World Class global business services (GBS) organizations that permit them to deliver more business value at higher levels of operational efficiency, creating competitive advantage.

10 Characteristics of Digital World Class™ GBS Organizations

Download the Hackett Group’s ebook and you will learn:

  • 10 characteristics of world-class GBS organizations
  • Average GBS organizations performance improvement: world class vs peer
  • GBS operating model evolution
  • Strategic implications for your organization
  • Core elements of an integrated talent management strategy