Global Business Services: Roadmap for Successful Customer Centric Service Design
Drive revenue through loyalty and satisfaction
80% of top performing global business services (GBS) organizations are effective at providing customer intimacy compared to only 31% of the peer group. To prevail in the next normal, GBS must design service through the customer lens: the platforms, the processes, the people.
Hear from Penny Weller, Ph.D., ADGBS®, senior director of GBS Advisory and course author of the Certificate in GBS, as she guides you through the journey of designing service through the eyes of your customers.
Play our on-demand webcast Customer Experience: Designing Service Through the Eyes of Your Customers and gain insights on:
Understanding the total customer experience – the people, the processes and the platforms
Identifying customer touchpoints and optimize customer engagement
Three keys to customer intimacy: Measure, manage and action customer feedback
The seven steps to design customer centric services
How to embed these skills within your organization
Start the journey now.
Please note this webcast is not eligible for CPE credit as it is a recording.
WATCH NOW
This website uses cookies to personalize content, analyze our traffic and enhance your experience.
For information on what cookies, we use visit our cookie policy. For information on how we utilize personal information that we collect, please see our privacy statement.
This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are as essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.
Necessary cookies are essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. If you do not allow these cookies we will not know when you have visited our site and will not be able to monitor its performance.