Global Business Services Insights
Research
2025 Global Business Services Agenda: Gen AI Takes Center Stage
Featured Insights
The Hackett Group’s AI XPLR™: A Pioneering Generative AI Readiness and Opportunity Assessment
The Hackett Group’s AI XPLR™ is a readiness and opportunity assessment enabling companies to quickly and comprehensively identify opportunities to…
Unlocking the Secrets to GBS Success: Insights from the Top Performers
Enterprise expectations of global business services (GBS) are expanding significantly beyond scaling services across functions to achieve a cost advantage.…
Bridging the Outsourcing Value Gap
Are you maximizing the value from your current outsourcing arrangements? Business process outsourcing (BPO) can deliver significant cost reductions, while…
Elevated Training Investment Contributes to 49% Lower Recruitment and Staffing Process Costs
Digital World Class® organizations are both more efficient and more effective in developing people and skills. They achieve 49% lower…
AI Operating Model: Implement the Power of AI
Generative artificial intelligence (Gen AI) is fundamentally changing how businesses process information, perform work, interact with employees and serve customers.
The GBS Agenda: 2024 Global Business Services Key Issues
Global business services organizations have shifted their priorities for 2024, with a greater focus on business partnering, talent management and…
Digital Excelleration® from The Hackett Group
Innovating and adapting quickly have become critical. To ensure your business prevails, you need the best thinking informing every decision…
Takeda Business Solutions – Growing a GBS Value Proposition
Vanessa Gleason, global head of Takeda Business Solutions, shares her organization’s impressive digital transformation journey with Philip King, senior director,…
The GBS Agenda: Top 10 Priorities for 2024
Play our on-demand webcast for a lively discussion on the global business services (GBS) top 10 priorities and what it…
Discover Hackett Connect™
Tap into the collective knowledge of the world’s best businesses and our experts – right from your device – to…
2024 Global Business Services Key Issues Research
What are global business services leaders focused on in 2024? What are their transformation priorities for the coming year? A…
Quantum Leap Overview Demo
The Quantum Leap® platform automates the process of data gathering and confirms the accuracy of information, making the exercise both…
What’s the Digital World Class® Global Business Services Advantage?
Global business services (GBS) organizations that embrace digital transformation generate more tangible value that results in an increased enterprise-wide competitive…
Our Research Shows Gen AI Can Increase Staff Productivity by 44%
There’s a tremendous amount of hype in the market around Generative artificial intelligence (Gen AI), and a lot of confusion…
The Hackett Group’s AI XPLR™: A Pioneering Generative AI Readiness and Opportunity Assessment
The Hackett Group’s AI XPLR™ is a readiness and opportunity assessment enabling companies to quickly and comprehensively identify opportunities to…
GBS Study Results: Gain Insights for 2024
In this on demand webcast, we share results and insights from our annual Global Business Services (GBS) Performance Study.