Global Business Services Insights

2025 Global Business Services Agenda: Gen AI Takes Center Stage
Research

2025 will challenge global business services (GBS) leaders like never before. Workloads are increasing 11%, but budgets are only growing 7% – creating a…
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The Hackett Group’s AI XPLR™: A Pioneering Generative AI Readiness and Opportunity Assessment
Fact Sheet

The Hackett Group’s AI XPLR™: A Pioneering Generative AI Readiness and Opportunity Assessment

The Hackett Group’s AI XPLR™ is a readiness and opportunity assessment enabling companies to quickly and comprehensively identify opportunities to…
Learn More about The Hackett Group’s AI XPLR™: A Pioneering Generative AI Readiness and Opportunity Assessment
Unlocking the Secrets to GBS Success: Insights from the Top Performers
Research

Unlocking the Secrets to GBS Success: Insights from the Top Performers

Enterprise expectations of global business services (GBS) are expanding significantly beyond scaling services across functions to achieve a cost advantage.…
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Bridging the Outsourcing Value Gap
Research

Bridging the Outsourcing Value Gap

Are you maximizing the value from your current outsourcing arrangements? Business process outsourcing (BPO) can deliver significant cost reductions, while…
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Elevated Training Investment Contributes to 49% Lower Recruitment and Staffing Process Costs
Research

Elevated Training Investment Contributes to 49% Lower Recruitment and Staffing Process Costs

Digital World Class® organizations are both more efficient and more effective in developing people and skills. They achieve 49% lower…
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What’s the Digital World Class® Global Business Services Advantage?
Blog

What’s the Digital World Class® Global Business Services Advantage?

Global business services (GBS) organizations that embrace digital transformation generate more tangible value that results in an increased enterprise-wide competitive…
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Generative AI Could Reduce SG&A Costs
Research

Our Research Shows Gen AI Can Increase Staff Productivity by 44%

There’s a tremendous amount of hype in the market around Generative artificial intelligence (Gen AI), and a lot of confusion…
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The Hackett Group’s AI XPLR™: A Pioneering Generative AI Readiness and Opportunity Assessment
Fact Sheet

The Hackett Group’s AI XPLR™: A Pioneering Generative AI Readiness and Opportunity Assessment

The Hackett Group’s AI XPLR™ is a readiness and opportunity assessment enabling companies to quickly and comprehensively identify opportunities to…
Learn More about The Hackett Group’s AI XPLR™: A Pioneering Generative AI Readiness and Opportunity Assessment
GBS Study Results: Gain Insights for 2024
Webcast On Demand

GBS Study Results: Gain Insights for 2024

In this on demand webcast, we share results and insights from our annual Global Business Services (GBS) Performance Study.
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Unlocking the Secrets to GBS Success: Insights from the Top Performers
Research

Unlocking the Secrets to GBS Success: Insights from the Top Performers

Enterprise expectations of global business services (GBS) are expanding significantly beyond scaling services across functions to achieve a cost advantage.…
Download Now
Gen AI, AI consulting, AI for business, AI in finance, AI strategy consulting Podcast - Juniper Networks – The Journey to Digital World Class Global Business Services
Podcast

Juniper Networks – The Journey to Digital World Class Global Business Services

What does it take to create a Digital World Class Global Business Services organization? A discussion with Juniper Networks EVP…
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bp: Learning and Development – An Integral Part of the GBS Strategy
Webcast On Demand

bp: Learning and Development – An Integral Part of the GBS Strategy

In 2020 bp set out how they plan to reimagine energy for people and our planet. Global business services (GBS)…
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Digital World Class® Global Business Services Matters
Infographic

Digital World Class® Global Business Services Matters

The Hackett Group’s annual Digital World Class findings depict what peak performance means for global business services (GBS). For example,…
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Bridging the Outsourcing Value Gap
Research

Bridging the Outsourcing Value Gap

Are you maximizing the value from your current outsourcing arrangements? Business process outsourcing (BPO) can deliver significant cost reductions, while…
Download Now
Podcast - Workforce Strategy: Leveraging Contract Staff and Managed Services
Podcast

Workforce Strategy: Leveraging Contract Staff and Managed Services

In this episode of the Business Excelleration™ Podcast, today’s challenging business environment, financial planning & analysis (FP&A) is playing a…
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Elevated Training Investment Contributes to 49% Lower Recruitment and Staffing Process Costs
Research

Elevated Training Investment Contributes to 49% Lower Recruitment and Staffing Process Costs

Digital World Class® organizations are both more efficient and more effective in developing people and skills. They achieve 49% lower…
Download Now
Podcast - 2023 Working Capital Survey
Podcast

2023 Working Capital Survey

In this episode of the Business Excelleration™ Podcast, a discussion of the key findings of the new Working Capital Survey,…
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