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2026 GBS Key Issues
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Hackett AI XPLR™ Platform
The Hackett Group’s Hackett AI XPLR™ is a readiness and opportunity assessment enabling companies to quickly and comprehensively identify opportunities…
Bridging the Outsourcing Value Gap
Are you maximizing the value from your current outsourcing arrangements? Business process outsourcing (BPO) can deliver significant cost reductions, while…
Elevated Training Investment Contributes to 49% Lower Recruitment and Staffing Process Costs
Digital World Class® organizations are both more efficient and more effective in developing people and skills. They achieve 49% lower…
10 Characteristics of Digital World Class® GBS Organizations
The Hackett Group® has identified 10 characteristics of Digital World Class® global business services (GBS) organizations that permit them to…
2025 Global Business Services Agenda
In this episode of the “Gen AI Breakthrough” podcast, Siobhan Riggott, Vin Kumar and Martijn Geerling discuss the findings of…
Gen AI Accelerates: How Businesses Are Scaling AI for Competitive Advantage in 2025
GBS is leading the charge in scaling Generative AI. Findings from our 2025 Key Issues Study reveal that GBS leaders…
Unlocking the Future of Finance: How Gen AI Is Redefining Strategy, Efficiency and Leadership
Discover how Gen AI for finance automates reporting, enhances decision-making, reduces costs and optimizes workflows for greater efficiency and growth.
The Future of Generative AI: From Exploration to Enterprise Acceleration
Enterprise leaders are confronting the promise and challenge of AI by reimagining work and the workforce to determine the role…
Don’t Delay Source-to-Pay Technology Value for ERP Implementations and Upgrades
Implementing S2P before or alongside ERP accelerates time to value and creates a solid foundation for Gen AI capabilities.
Gen AI Breakthrough Conferences Insights and Observations
The Hackett Group, technology industry leaders, and peers discussed the opportunity to create new performance and competitive advantage by leveraging…
Martijn Geerling, Principal, Global Business Services
Listen to Martijn Geerling on the key issues, including Gen AI, of the clients of The Hackett Group’s Global Business…
The Story of J&J: AI and technology at the center of people development and career planning
Global business services organizations continue to mature and strive to add greater value. To achieve that, the need for upskilling…
AI Operating Model: Implement the Power of AI
Generative artificial intelligence (Gen AI) is fundamentally changing how businesses process information, perform work, interact with employees and serve customers.
The GBS Agenda: 2024 Global Business Services Key Issues
Global business services organizations have shifted their priorities for 2024, with a greater focus on business partnering, talent management and…
Takeda Business Solutions – Growing a GBS Value Proposition
Vanessa Gleason, global head of Takeda Business Solutions, shares her organization’s impressive digital transformation journey with Philip King, senior director,…
Discover Hackett Connect®
Tap into the collective knowledge of the world’s best businesses and our experts – right from your device – to…