Research
Global Business Services: How to Reach the Next Level of Performance
Global business services (GBS) organizations often hit performance plateaus, struggling to expand or optimize their operating model to get to…
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Global Business Services Insights
Research
Organizations are changing their spending patterns to improve margins and find cash flow to prepare for potential challenges. Technology continues to play a key…
Research
Bridging the Outsourcing Value Gap
Are you maximizing the value from your current outsourcing arrangements? Business process outsourcing (BPO) can deliver significant cost reductions, while…
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Research
10 Characteristics of Digital World Class® GBS Organizations
The Hackett Group has identified 10 characteristics of Digital World Class global business services (GBS) organizations that permit them to…
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Research
Filling Critical Skills in the GBS Organization
Organizations must invest in reskilling existing staff to equip them to handle future responsibilities.
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Video
The GBS Agenda: Top Priorities for Executives in 2023
Global business services executives shared their priorities and planned improvement initiatives for 2023, in our annual Key Issues study. Watch…
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Webcast
The Tech-Enabled GBS Agenda – Top Priorities for 2023
What issue should global business services and technology leaders focus on in 2023? What threats and challenges do they face?…
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Podcast
2023 Global Business Services Key Issues Research
A discussion of key findings from our 2023 Global Business Services Key Issues research with The Hackett Group Global Business…
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Research
Global Business Services: How to Reach the Next Level of Performance
Global business services (GBS) organizations often hit performance plateaus, struggling to expand or optimize their operating model to get to…
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Podcast
How Financial Institutions Can Use Technology to Improve the Customer Experience
A discussion of how financial services companies can utilize cloud-based “fit for purpose” solutions to improve their ability to compete,…
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Video
Digital Excelleration® from The Hackett Group
Innovating and adapting quickly have become critical. To ensure your business prevails, you need the best thinking informing every decision…
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Research
10 Characteristics of Digital World Class® GBS Organizations
The Hackett Group has identified 10 characteristics of Digital World Class global business services (GBS) organizations that permit them to…
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Podcast
Improving the Stakeholder Experience
Rick Pastore, Senior Director and Technology Research Advisory discusses findings from our recent research looking at “Improving the Stakeholder Experience,”…
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Podcast
GBS and Inflation
The Hackett Group Senior Director, GBS Advisory Penny Weller talks with Principal and Global GBS Advisory Practice Leader Martijn Geerling…
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Podcast
Takeda Pharmaceuticals – Reimagining Global Business Services
The Hackett Group Senior Director Philip King talks with Sanjay Patel, SVP and Global Head of Takeda Business Solutions about…
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Blog
Three Themes Shaping the 2022 Global Business Services Agenda
The past two years have brought unprecedented instability. Yet, when we conducted our latest annual Key Issues Study – during…
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Podcast
Global Business Services – Insights from The Hackett Group’s 2022 Key Issues Study
The Hackett Group Vice President of Research Erik Dorr talks with Global GBS Practice Leader Martijn Geerling and Senior Director…
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