Global Business Services Insights

2024 GBS Agenda: Key Issues to Address and Critical Actions to Succeed
Research

In 2024, global business services (GBS) leaders must remain laser-focused on delivering measurable performance improvements and adding value to the enterprise amid continued disruption.…
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Pioneering Gen AI
Fact Sheet

The Hackett Group’s AI XPLR™: A Pioneering Generative AI Readiness and Opportunity Assessment

The Hackett Group’s AI XPLR™ is a readiness and opportunity assessment enabling companies to quickly and comprehensively identify opportunities to…
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Unlocking the Secrets to GBS Success: Insights from the Top Performers
Research

Unlocking the Secrets to GBS Success: Insights from the Top Performers

Enterprise expectations of global business services (GBS) are expanding significantly beyond scaling services across functions to achieve a cost advantage.…
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Bridging the Outsourcing Value Gap
Research

Bridging the Outsourcing Value Gap

Are you maximizing the value from your current outsourcing arrangements? Business process outsourcing (BPO) can deliver significant cost reductions, while…
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Higher Training Investment Contributes to 49% Lower Recruitment and Staffing Process Costs
Research

Higher Training Investment Contributes to 49% Lower Recruitment and Staffing Process Costs

Digital World Class® organizations are both more efficient and more effective in developing people and skills. They achieve 49% lower…
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Unlocking the Secrets to GBS Success: Insights from the Top Performers
Research

Unlocking the Secrets to GBS Success: Insights from the Top Performers

Enterprise expectations of global business services (GBS) are expanding significantly beyond scaling services across functions to achieve a cost advantage.…
Download Now
Podcast - Juniper Networks – The Journey to Digital World Class Global Business Services
Podcast

Juniper Networks – The Journey to Digital World Class Global Business Services

In this episode of the Business Excelleration® Podcast, What does it take to create a Digital World Class Global Business…
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Webcast On Demand: bp: Learning and Development – An Integral Part of the GBS Strategy
Webcast On Demand

bp: Learning and Development – An Integral Part of the GBS Strategy

In 2020 bp set out how they plan to reimagine energy for people and our planet. Global business services (GBS)…
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Digital World Class® Global Business Services Matters
Infographic

Digital World Class® Global Business Services Matters

The Hackett Group’s annual Digital World Class findings depict what peak performance means for global business services (GBS). For example,…
Learn More about Digital World Class® Global Business Services Matters
Bridging the Outsourcing Value Gap
Research

Bridging the Outsourcing Value Gap

Are you maximizing the value from your current outsourcing arrangements? Business process outsourcing (BPO) can deliver significant cost reductions, while…
Download Now
Podcast - Workforce Strategy: Leveraging Contract Staff and Managed Services
Podcast

Workforce Strategy: Leveraging Contract Staff and Managed Services

In this episode of the Business Excelleration® Podcast, today’s challenging business environment, financial planning & analysis (FP&A) is playing a…
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Higher Training Investment Contributes to 49% Lower Recruitment and Staffing Process Costs
Research

Higher Training Investment Contributes to 49% Lower Recruitment and Staffing Process Costs

Digital World Class® organizations are both more efficient and more effective in developing people and skills. They achieve 49% lower…
Download Now
Podcast - 2023 Working Capital Survey
Podcast

2023 Working Capital Survey

In this episode of the Business Excelleration® Podcast, a discussion of the key findings of the new Working Capital Survey, which…
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Webcast On Demand: AI and Training in GBS
Webcast On Demand

Learn how AI will impact people development and training approaches in GBS

New technologies have changed the talent landscape. We know that new skills and capabilities are needed to deliver on the…
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Podcast - Cargill – A Global Business Services Transformation Success Story
Podcast

Cargill – A Global Business Services Transformation Success Story

In this episode of the Business Excelleration® Podcast, The Hackett Group’s Senior Global Business Services Advisor Penny Weller talks with…
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Global Business Services Key Issues: What’s Top of Mind for Executives in 2023
Blog

Global Business Services Key Issues: What’s Top of Mind for Executives in 2023

To thrive amid uncertainty, technology and digital transformation will be key. The prospect of a global economic downturn, geopolitical uncertainty…
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Business Benchmarking: Quantum Leap Animation
Video

Quantum Leap Overview

The Quantum Leap® platform automates the process of data-gathering and confirms the accuracy of information, making the exercise both simple…
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