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2026 GBS Key Issues
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Hackett AI XPLR™ Platform
The Hackett Group’s Hackett AI XPLR™ is a readiness and opportunity assessment enabling companies to quickly and comprehensively identify opportunities…
Bridging the Outsourcing Value Gap
Are you maximizing the value from your current outsourcing arrangements? Business process outsourcing (BPO) can deliver significant cost reductions, while…
Elevated Training Investment Contributes to 49% Lower Recruitment and Staffing Process Costs
Digital World Class® organizations are both more efficient and more effective in developing people and skills. They achieve 49% lower…
10 Characteristics of Digital World Class® GBS Organizations
The Hackett Group® has identified 10 characteristics of Digital World Class® global business services (GBS) organizations that permit them to…
AI in Procure-to-Pay (Part 2): What AI Has Genuinely Improved So Far in P2P Platforms
Despite the structural limits outlined in our first article actually changing in the era of AI, artificial intelligence has delivered real and defensible…
AI in Procure-to-Pay (Part 1): How P2P Platforms Are Actually Changing in the Era of AI
Procure-to-pay (P2P) platforms are widely seen as being transformed by artificial intelligence. In practice, the change is uneven and bounded…
Category Management: Key Insights for 2026 From Sievo
Rounding out our series of interviews with category management (CatMan)-related solution providers about how their solution supports the end-to-end CatMan…
Integrating and Executing Category Management: An Interview With Coupa
Our ongoing series about category management (CatMan) has devoted a lot of time looking at what the use cases for…
Category Management: Key Insights for 2026 From ChAI
Our recent series on the discipline of category management (CatMan) explored how businesses implement category management, its role in procurement…
Optimize Costs in Turbulent Times: How Enabling Functions Are Reacting Now
Watch this on-demand webcast for the discussion on how to drive top performance across enabling functions in a volatile, uncertain,…
Leverage AI for Operational Excellence and Strategic Cost Management
The life sciences industry faces mounting pressures: patent cliffs, geopolitical uncertainty, regulatory, and legislative changes threaten drug prices and revenue…
Essential Skills Every GBS Executive Needs to Thrive in 2025
The GBS landscape is evolving rapidly—are you prepared to lead? With the rise of generative AI, new business models, and…
Branding Global Business Services in the Gen AI Era
In this episode of the “Gen AI Breakthrough” podcast, host Penny Weller speaks with Opella’s Karan R Bhatia about the…
2025 Global Business Services Agenda
In this episode of the “Gen AI Breakthrough” podcast, Siobhan Riggott, Vin Kumar and Martijn Geerling discuss the findings of…
Gen AI Accelerates: How Businesses Are Scaling AI for Competitive Advantage in 2025
GBS is leading the charge in scaling Generative AI. Findings from our 2025 Key Issues Study reveal that GBS leaders…
Unlocking the Future of Finance: How Gen AI Is Redefining Strategy, Efficiency and Leadership
Discover how Gen AI for finance automates reporting, enhances decision-making, reduces costs and optimizes workflows for greater efficiency and growth.