Unlocking the Secrets to GBS Success: Insights from the Top Performers
Enterprise expectations of global business services (GBS) are expanding significantly beyond scaling services across functions to achieve a cost advantage. Stakeholders expect excellent customer service, year-over-year improvements in areas such as productivity and quality customer experience, and insights from data that are focused on business enablement and create an enterprise competitive advantage.
Download The Hackett Group’s ebook to discover the Secrets of Top-Performing GBS organizations:
- What Digital World Class® performance looks like
- New performance benchmarks that show what is possible to achieve
- Top benefits Digital World Class GBS organizations enjoy
- The Hackett Group’s GBS capability maturity model
- Key steps to improve your GBS organization’s performance
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