Research
Global Business Services: How to Reach the Next Level of Performance
Global business services (GBS) organizations often hit performance plateaus, struggling to expand or optimize their operating model to get to…
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Global Business Services Insights
Research
Organizations are changing their spending patterns to improve margins and find cash flow to prepare for potential challenges. Technology continues to play a key…
Research
Bridging the Outsourcing Value Gap
Are you maximizing the value from your current outsourcing arrangements? Business process outsourcing (BPO) can deliver significant cost reductions, while…
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Research
10 Characteristics of Digital World Class® GBS Organizations
The Hackett Group has identified 10 characteristics of Digital World Class global business services (GBS) organizations that permit them to…
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Research
Filling Critical Skills in the GBS Organization
Organizations must invest in reskilling existing staff to equip them to handle future responsibilities.
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Podcast
Inside ADP’s Innovation Lab
The Hackett Group Director Jay Ruffin talks with Senior Director Rick Pastore, ADP Senior Vice President Roberto Masiero and ADP…
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Podcast
Reimagining GBS and Outsourcing – Next Generation Operating Models
The Hackett Group Principal David Ketchin talks with Associate Principal John Sheridan and Senior Director Hermann Waschefort about the role…
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Video
Quantum Leap Overview
The Quantum Leap® platform automates the process of data-gathering and confirms the accuracy of information, making the exercise both simple…
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Video
The Hackett Institute Overview
Better talent drives better company performance The Hackett Institute
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Research
Filling Critical Skills in the GBS Organization
Organizations must invest in reskilling existing staff to equip them to handle future responsibilities.
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Podcast
Global Business Services & Smart Automation – Key Findings From Our Round Tables
The Hackett Group Principal Vin Kumar talks with Senior Director Vanessa Keating about key findings from regular round table discussions…
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Video
The Hackett Institute Overview Demo
Welcome to The Hackett Institute, the professional development arm of The Hackett Group. Our curriculums are based on proven experience…
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Podcast
Kimberly-Clark’s Journey to GBS Excellence
Penny Weller, The Hackett Group Senior Director, GBS Advisory, talks with Juan Gomes Hoyos, Senior Manager, GBS Global Operational Excellence…
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Video
GBS Digital Excelleration®
Five Essential Digital Business Capabilities
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Podcast
GBS Excelleration – 5 Essential Digital Business Capabilities
Host Martijn Geerling talks with Paul Morrison, Principal and Digital Enablement Transformation Practice leader and Vin Kumar, Principal and Digital…
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Blog
Five Digital Business Capabilities to Accelerate Global Business Services Digital Transformation
Despite a growing business case for digital transformation – according to our recent analysis, the return on investment could be…
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Video
Quantum Leap Overview Demo
The Quantum Leap® platform automates the process of data gathering and confirms the accuracy of information, making the exercise both…
Watch Now