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2026 GBS Key Issues
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Hackett AI XPLR™ Platform
The Hackett Group’s Hackett AI XPLR™ is a readiness and opportunity assessment enabling companies to quickly and comprehensively identify opportunities…
Bridging the Outsourcing Value Gap
Are you maximizing the value from your current outsourcing arrangements? Business process outsourcing (BPO) can deliver significant cost reductions, while…
Elevated Training Investment Contributes to 49% Lower Recruitment and Staffing Process Costs
Digital World Class® organizations are both more efficient and more effective in developing people and skills. They achieve 49% lower…
10 Characteristics of Digital World Class® GBS Organizations
The Hackett Group® has identified 10 characteristics of Digital World Class® global business services (GBS) organizations that permit them to…
2024 Global Business Services Key Issues Research
What are global business services leaders focused on in 2024? What are their transformation priorities for the coming year? A…
Quantum Leap® Overview Demo
The Quantum Leap® platform automates the process of data gathering and confirms the accuracy of information, making the exercise both…
What’s the Digital World Class® Global Business Services Advantage?
Global business services (GBS) organizations that embrace digital transformation generate more tangible value that results in an increased enterprise-wide competitive…
Our Research Shows Gen AI Can Increase Staff Productivity by 44%
There’s a tremendous amount of hype in the market around Generative artificial intelligence (Gen AI), and a lot of confusion…
Hackett AI XPLR™ Platform
The Hackett Group’s Hackett AI XPLR™ is a readiness and opportunity assessment enabling companies to quickly and comprehensively identify opportunities…
Juniper Networks – The Journey to Digital World Class Global Business Services
What does it take to create a Digital World Class Global Business Services organization? A discussion with Juniper Networks EVP…
bp: Learning and Development – An Integral Part of the GBS Strategy
In 2020 bp set out how they plan to reimagine energy for people and our planet. Global business services (GBS)…
Bridging the Outsourcing Value Gap
Are you maximizing the value from your current outsourcing arrangements? Business process outsourcing (BPO) can deliver significant cost reductions, while…
Workforce Strategy: Leveraging Contract Staff and Managed Services
In this episode of the Business Excelleration™ Podcast, today’s challenging business environment, financial planning & analysis (FP&A) is playing a…
Elevated Training Investment Contributes to 49% Lower Recruitment and Staffing Process Costs
Digital World Class® organizations are both more efficient and more effective in developing people and skills. They achieve 49% lower…
2023 Working Capital Survey
In this episode of the Business Excelleration™ Podcast, a discussion of the key findings of the new Working Capital Survey,…
Learn how AI will impact people development and training approaches in GBS
New technologies have changed the talent landscape. We know that new skills and capabilities are needed to deliver on the…