Global Business Services Insights

2024 GBS Agenda: Key Issues to Address and Critical Actions to Succeed
Research

In 2024, global business services (GBS) leaders must remain laser-focused on delivering measurable performance improvements and adding value to the enterprise amid continued disruption.…
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Pioneering Gen AI
Fact Sheet

The Hackett Group’s AI XPLR™: A Pioneering Generative AI Readiness and Opportunity Assessment

The Hackett Group’s AI XPLR™ is a readiness and opportunity assessment enabling companies to quickly and comprehensively identify opportunities to…
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Unlocking the Secrets to GBS Success: Insights from the Top Performers
Research

Unlocking the Secrets to GBS Success: Insights from the Top Performers

Enterprise expectations of global business services (GBS) are expanding significantly beyond scaling services across functions to achieve a cost advantage.…
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Bridging the Outsourcing Value Gap
Research

Bridging the Outsourcing Value Gap

Are you maximizing the value from your current outsourcing arrangements? Business process outsourcing (BPO) can deliver significant cost reductions, while…
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Higher Training Investment Contributes to 49% Lower Recruitment and Staffing Process Costs
Research

Higher Training Investment Contributes to 49% Lower Recruitment and Staffing Process Costs

Digital World Class® organizations are both more efficient and more effective in developing people and skills. They achieve 49% lower…
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The 2023 GBS Agenda Infographic
Infographic

The 2023 GBS Agenda Infographic

Amid unprecedented financial disruption, demographic shifts and geopolitical uncertainty, global business services (GBS) executives ranked their priorities for the coming…
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The Hackett Institute
Video

The Hackett Institute Overview Demo

Welcome to The Hackett Institute, the professional development arm of The Hackett Group. Our curriculums are based on proven experience…
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The GBS Agenda: Top Priorities for Executives in 2023
Video

The GBS Agenda: Top Priorities for Executives in 2023

Global business services executives shared their priorities and planned improvement initiatives for 2023, in our annual Key Issues study. Watch…
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The Tech-Enabled GBS Agenda – Top Priorities for 2023
Webcast On Demand

The Tech-Enabled GBS Agenda – Top Priorities for 2023

What issue should global business services and technology leaders focus on in 2023? What threats and challenges do they face?…
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Podcast - 2023 Global Business Services Key Issues Research
Podcast

2023 Global Business Services Key Issues Research

A discussion of key findings from our 2023 Global Business Services Key Issues research with The Hackett Group Global Business…
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Global Business Services: How to Reach the Next Level of Performance
Research

Global Business Services: How to Reach the Next Level of Performance

Global business services (GBS) organizations often hit performance plateaus, struggling to expand or optimize their operating model to get to…
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Podcast - How Financial Institutions Can Use Technology to Improve the Customer Experience
Podcast

How Financial Institutions Can Use Technology to Improve the Customer Experience

A discussion of how financial services companies can utilize cloud-based “fit for purpose” solutions to improve their ability to compete,…
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10 Characteristics of Digital World Class® GBS Organizations
Research

10 Characteristics of Digital World Class® GBS Organizations

The Hackett Group has identified 10 characteristics of Digital World Class global business services (GBS) organizations that permit them to…
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Podcast - Improving the Stakeholder Experience
Podcast

Improving the Stakeholder Experience

Rick Pastore, Senior Director and Technology Research Advisory discusses findings from our recent research looking at “Improving the Stakeholder Experience,”…
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Understanding Multi-Cloud
Podcast

GBS and Inflation

The Hackett Group Senior Director, GBS Advisory Penny Weller talks with Principal and Global GBS Advisory Practice Leader Martijn Geerling…
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Podcast - Takeda Pharmaceuticals – Reimagining Global Business Services
Podcast

Takeda Pharmaceuticals – Reimagining Global Business Services

The Hackett Group Senior Director Philip King talks with Sanjay Patel, SVP and Global Head of Takeda Business Solutions about…
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Three Themes Shaping the 2022 Global Business Services Agenda
Blog

Three Themes Shaping the 2022 Global Business Services Agenda

The past two years have brought unprecedented instability. Yet, when we conducted our latest annual Key Issues Study – during…
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