Global Business Services Insights

2024 GBS Agenda: Key Issues to Address and Critical Actions to Succeed
Research

In 2024, global business services (GBS) leaders must remain laser-focused on delivering measurable performance improvements and adding value to the enterprise amid continued disruption.…
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Podcast - 2023 Global Business Services Key Issues Research
Podcast

2023 Global Business Services Key Issues Research

A discussion of key findings from our 2023 Global Business Services Key Issues research with The Hackett Group Global Business…
Global Business Services: How to Reach the Next Level of Performance
Research

Global Business Services: How to Reach the Next Level of Performance

Global business services (GBS) organizations often hit performance plateaus, struggling to expand or optimize their operating model to get to…
Podcast - How Financial Institutions Can Use Technology to Improve the Customer Experience
Podcast

How Financial Institutions Can Use Technology to Improve the Customer Experience

A discussion of how financial services companies can utilize cloud-based “fit for purpose” solutions to improve their ability to compete,…
10 Characteristics of Digital World Class® GBS Organizations
Research

10 Characteristics of Digital World Class® GBS Organizations

The Hackett Group has identified 10 characteristics of Digital World Class global business services (GBS) organizations that permit them to…
Podcast - Improving the Stakeholder Experience
Podcast

Improving the Stakeholder Experience

Rick Pastore, Senior Director and Technology Research Advisory discusses findings from our recent research looking at “Improving the Stakeholder Experience,”…
Understanding Multi-Cloud
Podcast

GBS and Inflation

The Hackett Group Senior Director, GBS Advisory Penny Weller talks with Principal and Global GBS Advisory Practice Leader Martijn Geerling…
Podcast - Takeda Pharmaceuticals – Reimagining Global Business Services
Podcast

Takeda Pharmaceuticals – Reimagining Global Business Services

The Hackett Group Senior Director Philip King talks with Sanjay Patel, SVP and Global Head of Takeda Business Solutions about…
Three Themes Shaping the 2022 Global Business Services Agenda
Blog

Three Themes Shaping the 2022 Global Business Services Agenda

The past two years have brought unprecedented instability. Yet, when we conducted our latest annual Key Issues Study – during…
Global Business Services – Insights from The Hackett Group’s 2022 Key Issues Study
Podcast

Global Business Services – Insights from The Hackett Group’s 2022 Key Issues Study

The Hackett Group Vice President of Research Erik Dorr talks with Global GBS Practice Leader Martijn Geerling and Senior Director…
Inside ADP’s Innovation Lab
Podcast

Inside ADP’s Innovation Lab

The Hackett Group Director Jay Ruffin talks with Senior Director Rick Pastore, ADP Senior Vice President Roberto Masiero and ADP…
Reimagining GBS and Outsourcing – Next Generation Operating Models
Podcast

Reimagining GBS and Outsourcing – Next Generation Operating Models

The Hackett Group Principal David Ketchin talks with Associate Principal John Sheridan and Senior Director Hermann Waschefort about the role…
The Hackett Institute Overview
Video

The Hackett Institute Overview

Better talent drives better company performance The Hackett Institute

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