Global Business Services Insights

Blog

Five Digital Business Capabilities to Accelerate Global Business Services Digital Transformation

Despite a growing business case for digital transformation – according to our recent analysis, the return on investment could be…

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Video

Quantum Leap Overview Demo

The Quantum Leap® platform automates the process of data gathering and confirms the accuracy of information, making the exercise both…

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Research

Global Business Services Excelleration™: Five Essential Digital Business Capabilities

In our most recent Key Issues Study, enterprise digital transformation catapulted to the No. 1 priority for 2021. While architecting…

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Podcast

The 2021 GBS Agenda

The Hackett Group North American GBS Program Leader Penny Weller talks with Managing Director, Advisory Practice Leader, Europe Martijn Geerling…

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Webcast

GBS Webcast On Demand: Going Deeper into the Role of the Process Owner

As global business services (GBS) evolves from labor arbitrage to digital business services, the role of global process ownership (GPO)…

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Webcast

Global Business Services: Roadmap for Successful Customer Centric Service Design

80% of top performing global business services (GBS) organizations are effective at providing customer intimacy compared to only 31% of…

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Webcast

Global Business Services: Picking the Right Key Performance Indicators for Your Organization

Deciding which metrics to measure is key to assess your global business services (GBS) organization’s performance effectively. With your C-suite,…

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Blog

Change Management: What Does It Mean to You?

During my career, I’ve heard varying definitions of change management ranging from the tactical to the esoteric. Perhaps more important…

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Blog

BPO Contracts: Your Rate Card May Be Great – But Are You Still Paying for Too Much?

If you’ve been part of a Business Process Outsourcing (BPO) Managed Services contract negotiation, you understand that it is distinctly…

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Blog

Key Focus for GBS in 2020? Doing More With Less

According to The Hackett Group’s 2020 Key Issues Study, the challenges of operating global business services (GBS) organizations aren’t letting…

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Research

Global Business Services: Equipping a Multigenerational Workforce With the Skills for Success in a Digital Environment

According to a World Economic Forum report, the proportion of core skills required to perform a job will shift significantly…

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Blog

Quantifying the Finance Digital Opportunity

We’re finance people. And finance people like numbers. For many, a current pressing question is how to measure the dollars…

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