Global Business Services Insights

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The Hackett Group’s AI XPLR™: A Pioneering Generative AI Readiness and Opportunity Assessment

The Hackett Group’s AI XPLR™: A Pioneering Generative AI Readiness and Opportunity Assessment

The Hackett Group’s AI XPLR™ is a readiness and opportunity assessment enabling companies to quickly and comprehensively identify opportunities to…

Unlocking the Secrets to GBS Success: Insights from the Top Performers

Unlocking the Secrets to GBS Success: Insights from the Top Performers

Enterprise expectations of global business services (GBS) are expanding significantly beyond scaling services across functions to achieve a cost advantage.…

Bridging the Outsourcing Value Gap

Bridging the Outsourcing Value Gap

Are you maximizing the value from your current outsourcing arrangements? Business process outsourcing (BPO) can deliver significant cost reductions, while…

Elevated Training Investment Contributes to 49% Lower Recruitment and Staffing Process Costs

Elevated Training Investment Contributes to 49% Lower Recruitment and Staffing Process Costs

Digital World Class® organizations are both more efficient and more effective in developing people and skills. They achieve 49% lower…


The Hackett Group’s AI XPLR™: A Pioneering Generative AI Readiness and Opportunity Assessment

The Hackett Group’s AI XPLR™: A Pioneering Generative AI Readiness and Opportunity Assessment

The Hackett Group’s AI XPLR™ is a readiness and opportunity assessment enabling companies to quickly and comprehensively identify opportunities to…

GBS Study Results: Gain Insights for 2024

GBS Study Results: Gain Insights for 2024

In this on demand webcast, we share results and insights from our annual Global Business Services (GBS) Performance Study.

Unlocking the Secrets to GBS Success: Insights from the Top Performers

Unlocking the Secrets to GBS Success: Insights from the Top Performers

Enterprise expectations of global business services (GBS) are expanding significantly beyond scaling services across functions to achieve a cost advantage.…

bp: Learning and Development – An Integral Part of the GBS Strategy

bp: Learning and Development – An Integral Part of the GBS Strategy

In 2020 bp set out how they plan to reimagine energy for people and our planet. Global business services (GBS)…

Gen AI, AI consulting, AI for business, AI in finance, AI strategy consulting Podcast - Juniper Networks – The Journey to Digital World Class Global Business Services

Juniper Networks – The Journey to Digital World Class Global Business Services

Season 5, Episode 2

What does it take to create a Digital World Class Global Business Services organization? A discussion with Juniper Networks EVP…

Bridging the Outsourcing Value Gap

Bridging the Outsourcing Value Gap

Are you maximizing the value from your current outsourcing arrangements? Business process outsourcing (BPO) can deliver significant cost reductions, while…

Podcast - Workforce Strategy: Leveraging Contract Staff and Managed Services

Workforce Strategy: Leveraging Contract Staff and Managed Services

Season 4, Episode 35

In this episode of the Business Excelleration™ Podcast, today’s challenging business environment, financial planning & analysis (FP&A) is playing a…

Elevated Training Investment Contributes to 49% Lower Recruitment and Staffing Process Costs

Elevated Training Investment Contributes to 49% Lower Recruitment and Staffing Process Costs

Digital World Class® organizations are both more efficient and more effective in developing people and skills. They achieve 49% lower…

Podcast - 2023 Working Capital Survey

2023 Working Capital Survey

Season 4, Episode 26

In this episode of the Business Excelleration™ Podcast, a discussion of the key findings of the new Working Capital Survey,…

Webcast On Demand: AI and Training in GBS

Learn how AI will impact people development and training approaches in GBS

New technologies have changed the talent landscape. We know that new skills and capabilities are needed to deliver on the…

Podcast - Cargill – A Global Business Services Transformation Success Story

Cargill – A Global Business Services Transformation Success Story

Season 4, Episode 22

In this episode of the Business Excelleration™ Podcast, The Hackett Group’s Senior Global Business Services Advisor Penny Weller talks with…

Global Business Services Key Issues: What’s Top of Mind for Executives in 2023

Global Business Services Key Issues: What’s Top of Mind for Executives in 2023

5 Min Read

To thrive amid uncertainty, technology and digital transformation will be key. The prospect of a global economic downturn, geopolitical uncertainty…

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