Global Business Services Insights
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2025 Global Business Services Agenda: Gen AI Takes Center Stage
Featured Insights
The Hackett Group’s AI XPLR™: A Pioneering Generative AI Readiness and Opportunity Assessment
The Hackett Group’s AI XPLR™ is a readiness and opportunity assessment enabling companies to quickly and comprehensively identify opportunities to…
Unlocking the Secrets to GBS Success: Insights from the Top Performers
Enterprise expectations of global business services (GBS) are expanding significantly beyond scaling services across functions to achieve a cost advantage.…
Bridging the Outsourcing Value Gap
Are you maximizing the value from your current outsourcing arrangements? Business process outsourcing (BPO) can deliver significant cost reductions, while…
Elevated Training Investment Contributes to 49% Lower Recruitment and Staffing Process Costs
Digital World Class® organizations are both more efficient and more effective in developing people and skills. They achieve 49% lower…
The Hackett Group’s AI XPLR™: A Pioneering Generative AI Readiness and Opportunity Assessment
The Hackett Group’s AI XPLR™ is a readiness and opportunity assessment enabling companies to quickly and comprehensively identify opportunities to…
GBS Study Results: Gain Insights for 2024
In this on demand webcast, we share results and insights from our annual Global Business Services (GBS) Performance Study.
Unlocking the Secrets to GBS Success: Insights from the Top Performers
Enterprise expectations of global business services (GBS) are expanding significantly beyond scaling services across functions to achieve a cost advantage.…
bp: Learning and Development – An Integral Part of the GBS Strategy
In 2020 bp set out how they plan to reimagine energy for people and our planet. Global business services (GBS)…
Juniper Networks – The Journey to Digital World Class Global Business Services
What does it take to create a Digital World Class Global Business Services organization? A discussion with Juniper Networks EVP…
Bridging the Outsourcing Value Gap
Are you maximizing the value from your current outsourcing arrangements? Business process outsourcing (BPO) can deliver significant cost reductions, while…
Workforce Strategy: Leveraging Contract Staff and Managed Services
In this episode of the Business Excelleration™ Podcast, today’s challenging business environment, financial planning & analysis (FP&A) is playing a…
Elevated Training Investment Contributes to 49% Lower Recruitment and Staffing Process Costs
Digital World Class® organizations are both more efficient and more effective in developing people and skills. They achieve 49% lower…
2023 Working Capital Survey
In this episode of the Business Excelleration™ Podcast, a discussion of the key findings of the new Working Capital Survey,…
Learn how AI will impact people development and training approaches in GBS
New technologies have changed the talent landscape. We know that new skills and capabilities are needed to deliver on the…
Cargill – A Global Business Services Transformation Success Story
In this episode of the Business Excelleration™ Podcast, The Hackett Group’s Senior Global Business Services Advisor Penny Weller talks with…
Global Business Services Key Issues: What’s Top of Mind for Executives in 2023
To thrive amid uncertainty, technology and digital transformation will be key. The prospect of a global economic downturn, geopolitical uncertainty…