Global Business Services Insights
Research
2025 Global Business Services Agenda: Gen AI Takes Center Stage
Featured Insights
The Hackett Group’s AI XPLR™: A Pioneering Generative AI Readiness and Opportunity Assessment
The Hackett Group’s AI XPLR™ is a readiness and opportunity assessment enabling companies to quickly and comprehensively identify opportunities to…
Unlocking the Secrets to GBS Success: Insights from the Top Performers
Enterprise expectations of global business services (GBS) are expanding significantly beyond scaling services across functions to achieve a cost advantage.…
Bridging the Outsourcing Value Gap
Are you maximizing the value from your current outsourcing arrangements? Business process outsourcing (BPO) can deliver significant cost reductions, while…
Elevated Training Investment Contributes to 49% Lower Recruitment and Staffing Process Costs
Digital World Class® organizations are both more efficient and more effective in developing people and skills. They achieve 49% lower…
The Hackett Institute® Brochure
Professional certifications from The Hackett Institute are designed to enhance the knowledge and capabilities of business professionals and, by extension,…
Certified GBS Professionals® Program Overview
World-class global business services (GBS) centers have realized significant gains in efficiency and effectiveness by investing in talent management programs…
Building a Global Predictive Analytics Capability
The untapped potential of predictive analytics is significant. Where value-based predictive analytics have been put to use on a localized…