Bridging the Outsourcing Value Gap
Are you maximizing the value from your current outsourcing arrangements? Business process outsourcing (BPO) can deliver significant cost reductions, while other aspects of potential value – service quality, global delivery capabilities and innovation – become relegated to the back burner and often stay there.
Download The Hackett Group’s insightful e-book to learn:
- Value gap between realized value versus the one promised in the sales process
- Most important outsourcing value drivers – both current and anticipated
- Why digital transformation has increased in importance in next-generation outsourcing contracts
- Top barriers to unlocking transformational business value from an outsourcing relationship, and how to overcome them
- Key considerations for your next outsourcing contract and what to do now