Bridging the Outsourcing Value Gap

Are you maximizing the value from your current outsourcing arrangements? Business process outsourcing (BPO) can deliver significant cost reductions, while other aspects of potential value – service quality, global delivery capabilities and innovation – become relegated to the back burner and often stay there.

Bridging the Outsourcing Value Gap

Download The Hackett Group’s insightful eBook to learn:

  • Value gap between realized value versus the one promised in the sales process
  • Most important outsourcing value drivers – both current and anticipated
  • Why digital transformation has increased in importance in next-generation outsourcing contracts
  • Top barriers to unlocking transformational business value from an outsourcing relationship, and how to overcome them
  • Key considerations for your next outsourcing contract and what to do now
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