World-Class Global Business Services: Ten Capabilities Driving Better Performance
As global business services (GBS) organizations mature and the nature of value creation evolves, so do the characteristics of world-class GBS performance. Increasingly, GBS is integral to the operating model of the business and a potential competitive differentiator through the delivery of non-transactional, analytics-based services.
Download The Hackett Group’s paper and you will learn:
- 10 emerging capabilities of next generation GBS organizations
- Year-over-year performance improvement of world class compared with peers
- Key goals, priority and effectiveness of world class compared with peers
- Service delivery maturity for world class and peers
- Customer experience maturity for world class and peers
- Talent management practices and effectiveness by world class and peers
- Technology adoption levels
- Strategic implications for your organization
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