Global Business Services Insights

2024 GBS Agenda: Key Issues to Address and Critical Actions to Succeed
Research

In 2024, global business services (GBS) leaders must remain laser-focused on delivering measurable performance improvements and adding value to the enterprise amid continued disruption.…
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Pioneering Gen AI
Fact Sheet

The Hackett Group’s AI XPLR™: A Pioneering Generative AI Readiness and Opportunity Assessment

The Hackett Group’s AI XPLR™ is a readiness and opportunity assessment enabling companies to quickly and comprehensively identify opportunities to…
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Unlocking the Secrets to GBS Success: Insights from the Top Performers
Research

Unlocking the Secrets to GBS Success: Insights from the Top Performers

Enterprise expectations of global business services (GBS) are expanding significantly beyond scaling services across functions to achieve a cost advantage.…
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Bridging the Outsourcing Value Gap
Research

Bridging the Outsourcing Value Gap

Are you maximizing the value from your current outsourcing arrangements? Business process outsourcing (BPO) can deliver significant cost reductions, while…
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Higher Training Investment Contributes to 49% Lower Recruitment and Staffing Process Costs
Research

Higher Training Investment Contributes to 49% Lower Recruitment and Staffing Process Costs

Digital World Class® organizations are both more efficient and more effective in developing people and skills. They achieve 49% lower…
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Blog

Global Business Services for Supply Chain and Commercial Operations

Is the timing right to consider centralizing global supply chain and commercial processes? While traditional global business services (GBS) typically…
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The Hackett Institute Brochure
Fact Sheet

The Hackett Institute® Brochure

Professional certifications from The Hackett Institute are designed to enhance the knowledge and capabilities of business professionals and, by extension,…
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Certified GBS Professionals Program Overview
Fact Sheet

Certified GBS Professionals Program Overview

World-class global business services (GBS) centers have realized significant gains in efficiency and effectiveness by investing in talent management programs…
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Building a Global Predictive Analytics Capability
Research

Building a Global Predictive Analytics Capability

The untapped potential of predictive analytics is significant. Where value-based predictive analytics have been put to use on a localized…
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