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2026 GBS Key Issues
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Hackett AI XPLR™ Platform
The Hackett Group’s Hackett AI XPLR™ is a readiness and opportunity assessment enabling companies to quickly and comprehensively identify opportunities…
Bridging the Outsourcing Value Gap
Are you maximizing the value from your current outsourcing arrangements? Business process outsourcing (BPO) can deliver significant cost reductions, while…
Elevated Training Investment Contributes to 49% Lower Recruitment and Staffing Process Costs
Digital World Class® organizations are both more efficient and more effective in developing people and skills. They achieve 49% lower…
10 Characteristics of Digital World Class® GBS Organizations
The Hackett Group® has identified 10 characteristics of Digital World Class® global business services (GBS) organizations that permit them to…
Global Business Services – Insights from The Hackett Group’s 2022 Key Issues Study
The Hackett Group Vice President of Research Erik Dorr talks with Global GBS Practice Leader Martijn Geerling and Senior Director…
Inside ADP’s Innovation Lab
The Hackett Group Director Jay Ruffin talks with Senior Director Rick Pastore, ADP Senior Vice President Roberto Masiero and ADP…
Reimagining GBS and Outsourcing – Next Generation Operating Models
The Hackett Group Principal David Ketchin talks with Associate Principal John Sheridan and Senior Director Hermann Waschefort about the role…
The Hackett Institute Overview
Better talent drives better company performance.
Filling Critical Skills in the GBS Organization
Organizations must invest in reskilling existing staff to equip them to handle future responsibilities.
Global Business Services & Smart Automation – Key Findings From Our Round Tables
The Hackett Group Principal Vin Kumar talks with Senior Director Vanessa Keating about key findings from regular round table discussions…
Kimberly-Clark’s Journey to GBS Excellence
Penny Weller, The Hackett Group Senior Director, GBS Advisory, talks with Juan Gomes Hoyos, Senior Manager, GBS Global Operational Excellence…
GBS Excelleration – 5 Essential Digital Business Capabilities
Host Martijn Geerling talks with Paul Morrison, Principal and Digital Enablement Transformation Practice leader and Vin Kumar, Principal and Digital…
Five Digital Business Capabilities to Accelerate Global Business Services Digital Transformation
Despite a growing business case for digital transformation – according to our recent analysis, the return on investment could be…
The 2021 GBS Agenda
The Hackett Group North American GBS Program Leader Penny Weller talks with Managing Director, Advisory Practice Leader, Europe Martijn Geerling…
GBS Webcast On Demand: Going Deeper into the Role of the Process Owner
As global business services (GBS) evolves from labor arbitrage to digital business services, the role of global process ownership (GPO)…
Global Business Services: Roadmap for Successful Customer Centric Service Design
80% of top performing global business services (GBS) organizations are effective at providing customer intimacy compared to only 31% of…