Research
Global Business Services: How to Reach the Next Level of Performance
Global business services (GBS) organizations often hit performance plateaus, struggling to expand or optimize their operating model to get to…
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Global Business Services Insights
Research
Organizations are changing their spending patterns to improve margins and find cash flow to prepare for potential challenges. Technology continues to play a key…
Research
Bridging the Outsourcing Value Gap
Are you maximizing the value from your current outsourcing arrangements? Business process outsourcing (BPO) can deliver significant cost reductions, while…
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Research
10 Characteristics of Digital World Class® GBS Organizations
The Hackett Group has identified 10 characteristics of Digital World Class global business services (GBS) organizations that permit them to…
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Research
Filling Critical Skills in the GBS Organization
Organizations must invest in reskilling existing staff to equip them to handle future responsibilities.
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Blog
What GBS Leaders Should be Watching Out for as Brexit Approaches
The UK is scheduled to leave the European Union at 11 p.m. UK time on Friday, March 29, 2019. However,…
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Blog
Global Business Services for Supply Chain and Commercial Operations
Is the timing right to consider centralizing global supply chain and commercial processes? While traditional global business services (GBS) typically…
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Research
The Hackett Institute Brochure
Professional certifications from The Hackett Institute are designed to enhance the knowledge and capabilities of business professionals and, by extension,…
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Research
Certified GBS Professionals Program Overview
World-class global business services (GBS) centers have realized significant gains in efficiency and effectiveness by investing in talent management programs…
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Research
Building a Global Predictive Analytics Capability
The untapped potential of predictive analytics is significant. Where value-based predictive analytics have been put to use on a localized…
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