Global Business Services Insights

2024 GBS Agenda: Key Issues to Address and Critical Actions to Succeed
Research

In 2024, global business services (GBS) leaders must remain laser-focused on delivering measurable performance improvements and adding value to the enterprise amid continued disruption.…
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Pioneering Gen AI
Fact Sheet

The Hackett Group’s AI XPLR™: A Pioneering Generative AI Readiness and Opportunity Assessment

The Hackett Group’s AI XPLR™ is a readiness and opportunity assessment enabling companies to quickly and comprehensively identify opportunities to…
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Unlocking the Secrets to GBS Success: Insights from the Top Performers
Research

Unlocking the Secrets to GBS Success: Insights from the Top Performers

Enterprise expectations of global business services (GBS) are expanding significantly beyond scaling services across functions to achieve a cost advantage.…
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Bridging the Outsourcing Value Gap
Research

Bridging the Outsourcing Value Gap

Are you maximizing the value from your current outsourcing arrangements? Business process outsourcing (BPO) can deliver significant cost reductions, while…
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Higher Training Investment Contributes to 49% Lower Recruitment and Staffing Process Costs
Research

Higher Training Investment Contributes to 49% Lower Recruitment and Staffing Process Costs

Digital World Class® organizations are both more efficient and more effective in developing people and skills. They achieve 49% lower…
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Selected:
Filling Critical Skills in the GBS Organization
Research

Filling Critical Skills in the GBS Organization

Organizations must invest in reskilling existing staff to equip them to handle future responsibilities.
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Podcast - Global Business Services & Smart Automation – Key Findings From Our Round Tables
Podcast

Global Business Services & Smart Automation – Key Findings From Our Round Tables

The Hackett Group Principal Vin Kumar talks with Senior Director Vanessa Keating about key findings from regular round table discussions…
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Kimberly-Clark’s Journey to GBS Excellence
Podcast

Kimberly-Clark’s Journey to GBS Excellence

Penny Weller, The Hackett Group Senior Director, GBS Advisory, talks with Juan Gomes Hoyos, Senior Manager, GBS Global Operational Excellence…
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GBS Digital Excelleration® - Five Essential Digital Business Capabilities
Video

GBS Digital Excelleration®

Five Essential Digital Business Capabilities
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GBS Excelleration – 5 Essential Digital Business Capabilities
Podcast

GBS Excelleration – 5 Essential Digital Business Capabilities

Host Martijn Geerling talks with Paul Morrison, Principal and Digital Enablement Transformation Practice leader and Vin Kumar, Principal and Digital…
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Blog

Five Digital Business Capabilities to Accelerate Global Business Services Digital Transformation

Despite a growing business case for digital transformation – according to our recent analysis, the return on investment could be…
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Quantum Leap Overview Demo
Video

Quantum Leap Overview Demo

The Quantum Leap® platform automates the process of data gathering and confirms the accuracy of information, making the exercise both…
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Global Business Services Excelleration®: Five Essential Digital Business Capabilities
Research

Global Business Services Excelleration®: Five Essential Digital Business Capabilities

In our most recent Key Issues Study, enterprise digital transformation catapulted to the No. 1 priority for 2021. While architecting…
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Podcast - The 2021 GBS Agenda
Podcast

The 2021 GBS Agenda

The Hackett Group North American GBS Program Leader Penny Weller talks with Managing Director, Advisory Practice Leader, Europe Martijn Geerling…
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GBS Webcast On-demand: Going Deeper into the Role of the Process Owner
Webcast On Demand

GBS Webcast On Demand: Going Deeper into the Role of the Process Owner

As global business services (GBS) evolves from labor arbitrage to digital business services, the role of global process ownership (GPO)…
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Global Business Services: Roadmap for Successful Customer Centric Service Design
Webcast On Demand

Global Business Services: Roadmap for Successful Customer Centric Service Design

80% of top performing global business services (GBS) organizations are effective at providing customer intimacy compared to only 31% of…
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Global Business Services: Picking the Right Key Performance Indicators for Your Organization
Webcast On Demand

Global Business Services: Picking the Right Key Performance Indicators for Your Organization

Deciding which metrics to measure is key to assess your global business services (GBS) organization’s performance effectively. With your C-suite,…
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