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Hackett AI XPLR™ Platform
The Hackett Group’s Hackett AI XPLR™ is a readiness and opportunity assessment enabling companies to quickly and comprehensively identify opportunities…
Bridging the Outsourcing Value Gap
Are you maximizing the value from your current outsourcing arrangements? Business process outsourcing (BPO) can deliver significant cost reductions, while…
Elevated Training Investment Contributes to 49% Lower Recruitment and Staffing Process Costs
Digital World Class® organizations are both more efficient and more effective in developing people and skills. They achieve 49% lower…
10 Characteristics of Digital World Class® GBS Organizations
The Hackett Group® has identified 10 characteristics of Digital World Class® global business services (GBS) organizations that permit them to…
Cargill – A Global Business Services Transformation Success Story
In this episode of the Business Excelleration™ Podcast, The Hackett Group’s Senior Global Business Services Advisor Penny Weller talks with…
Global Business Services Key Issues: What’s Top of Mind for Executives in 2023
To thrive amid uncertainty, technology and digital transformation will be key. The prospect of a global economic downturn, geopolitical uncertainty…
Quantum Leap® Overview
The Quantum Leap® platform automates the process of data-gathering and confirms the accuracy of information, making the exercise both simple…
The Hackett Institute Overview Demo
Welcome to The Hackett Institute, the professional development arm of The Hackett Group®. Our curriculums are based on proven experience…
2023 Global Business Services Key Issues Research
A discussion of key findings from our 2023 Global Business Services Key Issues research with The Hackett Group Global Business…
Global Business Services: How to Reach the Next Level of Performance
Global business services (GBS) organizations often hit performance plateaus, struggling to expand or optimize their operating model to get to…
How Financial Institutions Can Use Technology to Improve the Customer Experience
A discussion of how financial services companies can utilize cloud-based “fit for purpose” solutions to improve their ability to compete,…
10 Characteristics of Digital World Class® GBS Organizations
The Hackett Group® has identified 10 characteristics of Digital World Class® global business services (GBS) organizations that permit them to…
Improving the Stakeholder Experience
Rick Pastore, Senior Director and Technology Research Advisory discusses findings from our recent research looking at “Improving the Stakeholder Experience,”…
GBS and Inflation
The Hackett Group Senior Director, GBS Advisory Penny Weller talks with Principal and Global GBS Advisory Practice Leader Martijn Geerling…
Takeda Pharmaceuticals – Reimagining Global Business Services
The Hackett Group Senior Director Philip King talks with Sanjay Patel, SVP and Global Head of Takeda Business Solutions about…
Three Themes Shaping the 2022 Global Business Services Agenda
The past two years have brought unprecedented instability. Yet, when we conducted our latest annual Key Issues Study – during…