Blog
GBS: Executives Lose Sleep Over Talent Deficits
It was a packed room at the last breakout session on the future of the workforce at The Hackett Group’s…
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Global Business Services Insights
Research
Organizations are changing their spending patterns to improve margins and find cash flow to prepare for potential challenges. Technology continues to play a key…
Blog
Finance Processes: To Standardize or Not to Standardize?
Even a couple of years ago, this would be a no-brainer. The accepted wisdom was that finance should become more…
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Research
The Next-Generation Global Business Services Talent Profile
Dramatic changes in the nature of work as a result of rapid maturing and adoption of “smart automation” technologies are…
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Research
World-Class Global Business Services: Ten Capabilities Driving Better Performance
As global business services (GBS) organizations mature and the nature of value creation evolves, so do the characteristics of world-class…
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Achieving Finance Process Excellence Through Smart Automation
The two top objectives for finance in 2019 are reducing operating cost and supporting the enterprise’s digital transformation, according to…
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What GBS Leaders Should be Watching Out for as Brexit Approaches
The UK is scheduled to leave the European Union at 11 p.m. UK time on Friday, March 29, 2019. However,…
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Blog
Global Business Services for Supply Chain and Commercial Operations
Is the timing right to consider centralizing global supply chain and commercial processes? While traditional global business services (GBS) typically…
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Research
Certified GBS Professionals Program Overview
World-class global business services (GBS) centers have realized significant gains in efficiency and effectiveness by investing in talent management programs…
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Research
Building a Global Predictive Analytics Capability
The untapped potential of predictive analytics is significant. Where value-based predictive analytics have been put to use on a localized…
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