Global Business Services Insights

2023 Global Business Services Agenda: GBS Top Priorities and Critical Actions to Succeed
Research

Organizations are changing their spending patterns to improve margins and find cash flow to prepare for potential challenges. Technology continues to play a key…
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Ai XPLR: A Pioneering Generative AI Readiness and Opportunity Assessment
Research

The Hackett Group’s Ai XPLR™: A Pioneering Generative AI Readiness and Opportunity Assessment

The Hackett Group’s Ai XPLR™ is a readiness and opportunity assessment enabling companies to quickly and comprehensively identify opportunities to…
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Bridging the Outsourcing Value Gap
Research

Bridging the Outsourcing Value Gap

Are you maximizing the value from your current outsourcing arrangements? Business process outsourcing (BPO) can deliver significant cost reductions, while…
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Generative AI
Research

Generative AI Could Reduce SG&A Costs by 40% Over the Next 5-7 years

There’s a tremendous amount of hype in the market around generative AI, and a lot of confusion over its potential…
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Higher Training Investment Contributes to 49% Lower Recruitment and Staffing Process Costs
Research

Higher Training Investment Contributes to 49% Lower Recruitment and Staffing Process Costs

Digital World Class® organizations are both more efficient and more effective in developing people and skills. They achieve 49% lower…
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Quantum Leap Overview Demo
Video

Quantum Leap Overview Demo

The Quantum Leap® platform automates the process of data gathering and confirms the accuracy of information, making the exercise both…
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Global Business Services Excelleration™: Five Essential Digital Business Capabilities
Research

Global Business Services Excelleration™: Five Essential Digital Business Capabilities

In our most recent Key Issues Study, enterprise digital transformation catapulted to the No. 1 priority for 2021. While architecting…
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Podcast - The 2021 GBS Agenda
Podcast

The 2021 GBS Agenda

The Hackett Group North American GBS Program Leader Penny Weller talks with Managing Director, Advisory Practice Leader, Europe Martijn Geerling…
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GBS Webcast On-demand: Going Deeper into the Role of the Process Owner
Webcast

GBS Webcast On Demand: Going Deeper into the Role of the Process Owner

As global business services (GBS) evolves from labor arbitrage to digital business services, the role of global process ownership (GPO)…
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Global Business Services: Roadmap for Successful Customer Centric Service Design
Webcast

Global Business Services: Roadmap for Successful Customer Centric Service Design

80% of top performing global business services (GBS) organizations are effective at providing customer intimacy compared to only 31% of…
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Global Business Services: Picking the Right Key Performance Indicators for Your Organization
Webcast

Global Business Services: Picking the Right Key Performance Indicators for Your Organization

Deciding which metrics to measure is key to assess your global business services (GBS) organization’s performance effectively. With your C-suite,…
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Blog

Change Management: What Does It Mean to You?

During my career, I’ve heard varying definitions of change management ranging from the tactical to the esoteric. Perhaps more important…
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Blog

BPO Contracts: Your Rate Card May Be Great – But Are You Still Paying for Too Much?

If you’ve been part of a Business Process Outsourcing (BPO) Managed Services contract negotiation, you understand that it is distinctly…
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Blog

Key Focus for GBS in 2020? Doing More With Less

According to The Hackett Group’s 2020 Key Issues Study, the challenges of operating global business services (GBS) organizations aren’t letting…
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Global Business Services: Equipping a Multigenerational Workforce With the Skills for Success in a Digital Environment
Research

Global Business Services: Equipping a Multigenerational Workforce With the Skills for Success in a Digital Environment

According to a World Economic Forum report, the proportion of core skills required to perform a job will shift significantly…
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Blog

Quantifying the Finance Digital Opportunity

We’re finance people. And finance people like numbers. For many, a current pressing question is how to measure the dollars…
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Blog

GBS: Executives Lose Sleep Over Talent Deficits

It was a packed room at the last breakout session on the future of the workforce at The Hackett Group’s…
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