Global Business Services Insights

2023 Global Business Services Agenda: GBS Top Priorities and Critical Actions to Succeed
Research

Organizations are changing their spending patterns to improve margins and find cash flow to prepare for potential challenges. Technology continues to play a key…
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Blog

GBS: Executives Lose Sleep Over Talent Deficits

It was a packed room at the last breakout session on the future of the workforce at The Hackett Group’s…
Blog

Finance Processes: To Standardize or Not to Standardize?

Even a couple of years ago, this would be a no-brainer. The accepted wisdom was that finance should become more…
The Next-Generation Global Business Services Talent Profile
Research

The Next-Generation Global Business Services Talent Profile

Dramatic changes in the nature of work as a result of rapid maturing and adoption of “smart automation” technologies are…
World-Class Global Business Services: Ten Capabilities Driving Better Performance
Research

World-Class Global Business Services: Ten Capabilities Driving Better Performance

As global business services (GBS) organizations mature and the nature of value creation evolves, so do the characteristics of world-class…
Blog

Achieving Finance Process Excellence Through Smart Automation

The two top objectives for finance in 2019 are reducing operating cost and supporting the enterprise’s digital transformation, according to…
Blog

What GBS Leaders Should be Watching Out for as Brexit Approaches

The UK is scheduled to leave the European Union at 11 p.m. UK time on Friday, March 29, 2019. However,…
Blog

Global Business Services for Supply Chain and Commercial Operations

Is the timing right to consider centralizing global supply chain and commercial processes? While traditional global business services (GBS) typically…
Certified GBS Professionals Program Overview
Research

Certified GBS Professionals Program Overview

World-class global business services (GBS) centers have realized significant gains in efficiency and effectiveness by investing in talent management programs…
Building a Global Predictive Analytics Capability
Research

Building a Global Predictive Analytics Capability

The untapped potential of predictive analytics is significant. Where value-based predictive analytics have been put to use on a localized…

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