The Hackett Group's research reveals a strong correlation between consistent use of business best practices and the ability to operate at lower cost and deliver greater value. How can business performance benchmarking help you pinpoint – and pursue – your organization's most substantial performance optimization opportunities?

Assess performance, fast and objectively

Our functional and process benchmarking services provide your executives with insight they need to:

  • Evaluate performance relative to business value and strategy
  • Identify, quantify and prioritize process improvement opportunities
  • Develop a factual basis for driving change

Business benchmarking – backed by the world's largest repository of empirically proven business best practices

The Hackett Group has completed more than 11,000 business benchmarking studies, providing us with unrivaled benchmark data and process metrics, as well as insights into the performance of peers and world-class organizations across functions. All of that key content comes from our proprietary business best practices database. It is the result of nearly a quarter century of performance benchmarking with more than 3,500 organizations around the world.

Our functional and process benchmarking services include:
Functional
  • Finance
  • Human Resources
  • Information Technology
  • Procurement
  • Executive and Corporate Services
  • Sales
  • Marketing
  • Service
  • Organizational
  • Global Business Services
  • Process
  • Account-to-Report (A2R) processes
  • Enterprise Performance Management (EPM) processes
  • Order-to-Cash (O2C) processes
  • Purchase-to-Pay (P2P) processes
  • Best practices benchmarking: Gain insight, take action

    We assess each function's contribution to business value relative to its cost of delivering services. Our approach considers:

    • Qualitative measures such as alignment with business goals, level of technology integration achieved, or readiness to partner with customers and suppliers
    • Quantitative measures such as cost, cycle time, FTE effort, use of shared services, and application complexity

    The result: a comprehensive, empirical comparison of your performance relative to both a statistical median of a meaningful peer group and world-class performers. You get:

    • Detailed comparisons of functional and process performance
    • Analyses of root causes of complexity and value of services delivered
    • Specific business best practices required to deliver process improvements and efficiencies
    • Targeted recommendations, presented in boardroom-level, results-oriented business terms