The increase in productivity gains will accelerate the disappearance of offshorable jobs.
The Hackett Group's latest research finds a 46% decline from the baseline employment level of 8.0 million business services jobs in 2002 to 4.3 million by year-end 2017. Underlying this outlook is a complex reality consisting of shortages of specialized skills combined with an excess of commodity skills. Therefore, although total demand for labor capacity is in decline, a war for differentiating talent is in full swing. Service delivery organizations that most effectively wage this war will be tomorrow's world-class performers.
The Hackett Group helps companies significantly improve the efficiency and effectiveness of their organizations. We objectively measure business performance and provide fact-based transformation plans for achieving and sustaining world class, based on data and analysis from more than 8,400 benchmarks. For the typical Global 1000 company, this could mean as much $302 million in cost savings and more than $3.2 billion in working capital.
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