Research: The End of Offshoring As We Know It and The Beginning of Global Operations

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The increase in productivity gains will accelerate the disappearance of offshorable jobs.

The Hackett Group's latest research finds a 46% decline from the baseline employment level of 8.0 million business services jobs in 2002 to 4.3 million by year-end 2017. Underlying this outlook is a complex reality consisting of shortages of specialized skills combined with an excess of commodity skills. Therefore, although total demand for labor capacity is in decline, a war for differentiating talent is in full swing. Service delivery organizations that most effectively wage this war will be tomorrow's world-class performers.

Download The Hackett Group's research paper, and you will learn:

  • The job loss forecasts by global region
  • Business services employment trend by function
  • The impact of global business services on job trends
  • Transformation key trends affecting the HR, IT, finance and procurement functions
  • Strategic implications for your organizations
About The Hackett Group

The Hackett Group helps companies significantly improve the efficiency and effectiveness of their organizations. We objectively measure business performance and provide fact-based transformation plans for achieving and sustaining world class, based on data and analysis from more than 13,300 benchmarks. For the typical Global 1000 company, this could mean as much $302 million in cost savings and more than $3.2 billion in working capital.

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