Top 3 action steps to becoming truly omnichannel-ready

For the supply chain, omnichannel-ready means improved visibility across channels and a complete and unified view of the path to purchase. How do organizations develop this capability? What best practices do they need to implement to unlock the true value of their supply chain?

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The investment in time and resources that companies make in developing a truly omnichannel capability will help them increase customer satisfaction, operational efficiency and organizational effectiveness – leading to greater competitive advantage. With that much at stake, omnichannel is no longer a nice-to-have strategy. It's a must-have.

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The Hackett Group helps companies significantly improve the efficiency and effectiveness of their organizations. We objectively measure business performance and provide fact-based transformation plans for achieving and sustaining world class, based on data and analysis from more than 11,000 benchmarks. For the typical Global 1000 company, this could mean as much $302 million in cost savings and more than $3.2 billion in working capital.

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