The maturation of the global business services (GBS) landscape worldwide has encouraged many companies to take another look at lower-cost locations in the US for business process sourcing. An emphasis on customer service by large companies, growing adoption of the GBS model by mid-tier and nonprofit organizations, and favorable tax incentives have made these locations more attractive for certain kinds of work, including complex and higher-value processes. Increasingly, US-based centers are also being used for transforming, improving and standardizing processes before being migrated offshore. The nation's service sector has experienced exceptional growth, now hosting service centers for more than 450 companies.
This research offers insights into:
This is a redacted version of research that is available only to members of The Hackett Group's Global Business Services advisory program. If you would like to know more about The Hackett Group's Executive Advisory Memberships please contact us.
The Hackett Group helps companies significantly improve the efficiency and effectiveness of their organizations. We objectively measure business performance and provide fact-based transformation plans for achieving and sustaining world class, based on data and analysis from more than 11,000 benchmarks. For the typical Global 1000 company, this could mean as much $302 million in cost savings and more than $3.2 billion in working capital.
We value your privacy. We will never give, rent or sell your personal information. The information provided is used solely by The Hackett Group to provide you with the highest quality service.
To learn more about The Hackett Group and how we can help your company sharply reduce costs while improving business effectiveness, please contact us at 1 866 844 6514 (US - Toll-Free), +44 20 7398 9100 (UK) or +61 2 9299 8830 (AU).