The maturation of the global business services (GBS) landscape worldwide has encouraged many companies to take another look at lower-cost locations in the US for business process sourcing. An emphasis on customer service by large companies, growing adoption of the GBS model by mid-tier and nonprofit organizations, and favorable tax incentives have made these locations more attractive for certain kinds of work, including complex and higher-value processes. Increasingly, US-based centers are also being used for transforming, improving and standardizing processes before being migrated offshore. The nation's service sector has experienced exceptional growth, now hosting service centers for more than 450 companies.
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