Ten Principles for Accelerating Digital Transformation in a GBS Organization

Digital technologies are rapidly transforming the way companies do business. For global business services (GBS) organizations, these technologies present substantial opportunities to to improve service delivery, increase value to the company and potentially reduce costs.

Learn more about what digital transformation means in a shared services context, including:

  • 10 principles for accelerating digital transformation in GBS
  • The potential and pitfalls of robotic process automation (RPA)
  • Common themes in GBS digital transformation success stories
  • The value of centers of expertise (COEs)
  • Disruptive technologies: Threat or opportunity?

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