Research
2025 CHRO Agenda: Gen AI Takes Center Stage
Discover how HR leaders are navigating rising workloads, shrinking budgets, and increasing demands with generative AI. The Hackett Group’s 2025…
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IT costs encompass a broad array of expenditures, many of which are essential to business operations. One way of controlling IT costs without sacrificing growth or service quality is by determining an optimized service delivery structure and process and assessing what elements can be outsourced. Another path is to create price signals, such as chargebacks, to internal consumers of IT services.