Glossary Terms
a
- Accounts payable (AP)
- Accounts payable solutions
- Accounts receivable (AR)
- Actionable AI
- Adaptive AI
- Advanced analytics
- Advanced RAG
- Agent augmentation
- Agent collaboration tools
- Agent portal solutions
- Agent scaffolding
- Agentic AI
- Agentic AI orchestration
- Agentic enterprise
- Agentic enterprise model
- Agentic RAG
- Agentic solutions
- Agentic vision
- Agentic workflows
- AgentOps
- Agile development
- Agile marketing project management
- AI adoption
- AI agent orchestration
- AI agents
- AI agents for business
- AI agents in finance
- AI agents in HR
- AI agents in IT
- AI agents in procurement
- AI agents in supply chain
- AI analytics
- AI as a service (AIaaS)
- AI assistant
- AI augmentation
- AI automation
- AI benchmarking
- AI blueprint
- AI business consulting
- AI capabilities
- AI center of excellence (AI CoE)
- AI center of innovation
- AI chatbot
- AI consultants
- AI consulting
- AI consulting services
- AI data preparation
- AI deployment
- AI development
- AI effectiveness
- AI enablement
- AI engineering
- AI engineering services
- AI ethics
- AI execution
- AI for business
- AI foundation
- AI governance
- AI ideation
- AI implementation
- AI implementation for enterprises
- AI implementation services
- AI in finance
- AI in GBS
- AI in HR
- AI in IT
- AI in marketing
- AI in payroll
- AI in payroll processing
- AI in procurement
- AI in sales
- AI in supply chain
- AI innovation
- AI integration
- AI investment
- AI model development
- AI model security
- AI model training
- AI models
- AI operating model
- AI opportunities
- AI orchestration
- AI orchestration platform
- AI pilot
- AI readiness assessment
- AI ready data
- AI ROI
- AI simulation
- AI solutions
- AI strategy
- AI strategy consulting
- AI taxonomy
- AI technology
- AI tools
- AI transformation
- AI TRiSM
- AI use cases
- AI value creation
- AI-Enabled World Class benchmarks
- AI-Enabled World Class performance
- AIOps
- AIOps platform
- Ambient agent
- Analytics
- Anomaly detection
- AP automation
- Applied agentic AI
- Applied intelligence
- Approval workflows
- Artificial general intelligence (AGI)
- Artificial intelligence (AI)
- Artificial intelligence model operationalization
- Asset management
- Assistants
- Attendance management
- Attrition rate
- Augmented intelligence
- Augmented reality
- Automated reconciliation
- AutoML
- Autonomous agent
- Autonomous AI
- Autonomous procurement
b
- Balanced scorecard
- Batch processing
- Benchmarking
- Big data
- Business advisory
- Business analytics
- Business benchmarking
- Business continuity management
- Business development
- Business intelligence (BI)
- Business intelligence platforms
- Business intelligence services
- Business model
- Business partnering
- Business performance management (BPM)
- Business process improvement
- Business process reengineering
- Business relationship management (BRM)
- Business services
- Business transformation
- Business unit (BU)
- Business value
- Business-to-business (B2B)
c
- Campaign optimization
- Capital management
- Captive
- Carbon management
- Cash flow analysis
- Cash flow management
- Cash management
- Category management
- Causal AI
- Center of excellence (CoE)
- Change management
- Change management consulting
- Cloud AI services
- Cloud computing
- Cloud governance
- Cloud migration
- Cloud services
- Cognitive agents
- Competitive intelligence
- Competitor benchmarking
- Compliance
- Compliance management
- Composite AI
- Computer using agent (CUA) model
- Computer vision
- Contact center management
- Content creation
- Continual service improvement
- Continuous improvement (CI)
- Continuous intelligence
- Continuous process improvement
- Contract lifecycle management
- Contract management
- Conversational AI
- Convolutional neural network
- Corporate center
- Cost management
- Cost management strategies
- Cost optimization
- Cost reduction
- Customer contact center
- Customer council
- Customer experience (CX)
- Customer journey map
- Customer relationship management (CRM)
- Customer relationship management analytics
- Customer retention
- Customer support
- Customer-to-cash (C2C) process
d
- Data analytics
- Data and analytics
- Data annotation
- Data engineering
- Data integration
- Data intelligence
- Data management
- Data management platform
- Data mining
- Data science
- Data scientist
- Decision intelligence
- Decision support
- Deep learning
- Demand forecasting
- Demand generation
- Demand management
- Demand pattern analysis
- Demand planning
- Demand response
- Design service management
- Design thinking
- Diffusion models
- Digital automation
- Digital benchmarking platform
- Digital business transformation
- Digital enablement
- Digital labor
- Digital transformation
- Digital transformation and digitization
- Digital transformation consulting
- Digital transformation services
- Digital workforce
- Digital World Class®
- Digital World Class® Matrix
- Direct procurement
- Discriminative AI
- Discriminative model
- Dispute management
- DMAIC
- Due diligence
- Dynamic discounting
e
- E-procurement
- E-procurement solutions
- Earnings before interest, taxes, depreciation and amortization (EBITDA)
- Edge AI
- Electronic data interchange (EDI)
- Electronic funds transfer (EFT)
- Electronic invoicing (e-Invoicing)
- Embeddings
- Employee engagement
- Employee recognition
- Employee value proposition (EVP)
- Enabling technology
- End user
- End-to-end process design
- End-to-end process ownership
- Enterprise AI
- Enterprise AI agents
- Enterprise AI benchmarking
- Enterprise AI enablement
- Enterprise AI implementation
- Enterprise performance management (EPM)
- Enterprise process ownership
- Enterprise resource planning (ERP)
- Enterprise resource planning (ERP) instance
- Enterprise security intelligence
- Enterprise/global operating model
- Exit management
- Expense management
- Expense management solutions
- Explainable AI
f
- Federated machine learning
- Finance Applied Intelligence
- Finance benchmarking
- Finance benchmarks
- Finance consulting
- Finance metrics
- Finance operating model
- Finance performance
- Finance Solution Intelligence
- Finance strategy
- Finance transformation
- Financial controls
- Financial management
- Financial planning and analysis (FP&A)
- Fine-tuning AI
- Fine-tuning in generative AI
- Forecast-to-fulfill (F2F) process
- Foundation model
- Fraud detection
- Full-time equivalent (FTE)
- Function management
- Functional placement
g
- GBS Applied Intelligence
- GBS benchmarking
- GBS benchmarks
- GBS consulting
- GBS operating model
- GBS organizations
- GBS performance
- GBS transformation
- Gen AI
- Gen AI adoption
- Gen AI Applied Intelligence
- Gen AI consulting
- Gen AI deployment
- Gen AI operating model
- Gen AI transformation
- General and administrative services (G&A)
- Generative adversarial networks
- Generative AI
- Generative AI (Gen AI) data preparation
- Generative AI agents
- Generative AI consulting
- Generative AI development
- Generative AI for business
- Generative AI for enterprise
- Generative AI ideation
- Generative AI in finance
- Generative AI in GBS
- Generative AI in HR
- Generative AI in IT
- Generative AI in marketing
- Generative AI in payroll
- Generative AI in procurement
- Generative AI in sales
- Generative AI in supply chain
- Generative AI integration
- Generative AI models
- Generative AI operations (GenAIOps)
- Generative AI opportunities
- Generative AI readiness
- Generative AI tools
- Generative business intelligence
- Generative pretrained transformer 3 (GPT-3)
- Generative pretrained transformer 4 (GPT-4)
- Global business services (GBS)
- Global business services (GBS) agility
- Global business services (GBS) executive board
- Global business services (GBS) governance
- Global business services (GBS) governance body
- Global business services (GBS) leader
- Global business services (GBS) management team
- Global business services (GBS) metrics
- Global business services (GBS) organization
- Global business services (GBS) service management
- Global center
- Global process council
- Governance
h
- Hackett AI XPLR™
- Hackett Value Grid
- HR Applied Intelligence
- HR benchmarking
- HR benchmarks
- HR consulting
- HR enablement
- HR performance
- HR transformation
- Human capital consulting and management
- Human capital management (HCM)
- Human resource management (HRM)
- Human resource metrics
- Human resource operations
- Human resource outsourcing
- Human resource strategy
- Human resources (HR)
- Human resources (HR) Solution Intelligence
- Hybrid AI
i
- Identity and access intelligence
- Incident management
- Indirect procurement
- Information technology (IT)
- Information technology (IT) costs
- Information technology (IT) management
- Information technology (IT) metrics
- Information technology (IT) outsourcing
- Information technology (IT) strategy
- Intake and orchestration solutions
- Integrated business planning (IBP)
- Integrated delivery management (IDM)
- Integrated transformation management
- Intelligent applications
- Intelligent automation
- Internal rate of return (IRR)
- Inventory management
- Inventory optimization
- Invoice factoring
- Invoice management
- Invoicing
- IT and customer service benchmarking
- IT benchmarking
- IT benchmarks
- IT consulting
- IT operating model
- IT performance
- IT service management
- IT strategy consulting
- IT transformation
m
- Machine learning
- Machine learning operations (MLOps)
- Managed services
- Mandated global business services (GBS)
- Manufacturing consulting
- Market intelligence
- Marketing
- Marketing and sales consulting
- Marketing consulting
- Marketing strategy
- Master data management
- Median
- Minimum viable product
- Mission statement
- Model lifecycle management
- Multiagent systems
- Multimodal AI
o
- Offshore
- Offshoring
- Onboarding
- Onshore
- Operating cost
- Operating model
- Operating model transformation
- Operational costs
- Operational efficiency
- Operational excellence
- Operational excellence consulting
- Operations support
- Optical character recognition (OCR)
- Oracle applications
- Oracle implementation
- Order management
- Order to cash
- Order-to-cash (O2C) process
- Organization
- Organizational readiness
- Outsource (outsourcing)
p
- Partially mandated (GBS)
- Pattern recognition
- Payroll
- Payroll Applied Intelligence
- Payroll benchmarking
- Payroll consulting
- Payroll model
- Payroll strategy
- Payroll transformation
- Peer group
- Performance benchmarking
- Performance intelligence
- Performance management
- Performance metrics
- Performance optimization
- Personas
- Pipeline management
- Policy management
- Predictive analytics
- Predictive maintenance
- Pretrained model
- Price management
- Private large language model
- Problem management
- Process
- Process automation
- Process benchmarking
- Process cost
- Process council
- Process design
- Process Improvement
- Process map
- Process metrics
- Process mining
- Process sourcing
- Process transformation
- Procure-to-pay (P2P)
- Procure-to-pay (P2P) solutions
- Procure-to-pay process
- Procurement
- Procurement analytics
- Procurement Applied Intelligence
- Procurement benchmarking
- Procurement benchmarks
- Procurement consulting
- Procurement management
- Procurement metrics
- Procurement operating model
- Procurement outsourcing
- Procurement performance
- Procurement services
- Procurement software
- Procurement Solution Intelligence
- Procurement solutions
- Procurement strategy
- Procurement technology
- Procurement transformation
- Procurement vendors
- Product development
- Product intelligence
- Production management
- Productivity
- Project management
- Prompt engineering
- Proof of concept
- Purchase-to-pay process
r
- RACI model
- Recommendation system
- Recruitment management
- Recurrent neural network
- Regional center
- Regulatory compliance
- Reinforcement learning
- Reinforcement learning from human feedback (RLHF)
- Relationship manager
- Response management
- Responsible AI
- Retained in business units
- Retrieval-augmented generation
- Return on investment (ROI)
- Risk management
- Robotic process automation (RPA)
s
- S&OP process
- Sales and operations planning (S&OP)
- Sales consulting
- Sales intelligence
- Sales, general and administrative (SG&A) expenses
- SAP applications
- SAP implementation
- Self-service business intelligence
- Semantic analysis
- Sentient AI
- Sentiment analysis
- Service catalog
- Service catalog management
- Service components
- Service continuity management
- Service delivery
- Service delivery model (SDM)
- Service design
- Service management
- Service management framework (SMF)
- Service management portfolio
- Service migration management
- Service operation
- Service placement
- Service strategy
- Service transition
- Service-level agreement (SLA)
- SG&A benchmarking
- Shared services
- Six Sigma
- Skills and talent
- Small language model (SLM)
- Smart automation
- SMART goals
- Software asset management
- Software development
- Software implementation
- Software implementation lifecycle
- Software vendors
- Solution development
- Solution language model (SLM)
- Source-to-contract (S2C)
- Source-to-contract (S2C) solutions
- Source-to-pay (S2P) solutions
- Source-to-settle (S2S) processes
- Sourcing solutions
- Span of control
- Spend
- Spend analytics
- Spend analytics solutions
- Spend management
- Spend management and analytics solutions
- Stable Diffusion
- Staff mix
- Staff turnover
- Stakeholder matrix
- Strategic management
- Strategic sourcing
- Strategic workforce management
- Strategy
- Structured data
- Succession planning
- Supervised learning
- Supplier management
- Supplier management solutions
- Supplier portal
- Supplier relationship management (SRM)
- Supplier risk
- Supplier risk management
- Supply chain
- Supply chain agility
- Supply Chain Applied Intelligence
- Supply chain benchmarking
- Supply chain benchmarks
- Supply chain consultants
- Supply chain consulting
- Supply chain finance
- Supply chain management
- Supply chain metrics
- Supply chain network optimization
- Supply chain operations
- Supply chain optimization
- Supply chain performance
- Supply chain process
- Supply chain resiliency
- Supply chain risk
- Supply chain strategy
- Supply chain transformation
- Supply chain transformation consulting
- Supply chain transformation firm
- Supply chain transformation services
- Supply data management
- Supply management
- SWOT analysis
- Symbolic AI
- Synthetic data
t
- Talent acquisition
- Talent management
- Talent retention
- Target setting
- Tax compliance
- Tax management
- Technical debt
- Technology matching
- Technology transformation
- Theory of constraints
- Third-party risk management
- Time management
- Time series analysis
- Top performer
- Top quartile
- Transactional
- Transactional finance
- Transactional human resources (HR)
- Transactional procurement
- Transactional services
- Transfer learning
- Transformation
- Transformer
- Treasury management
- Trend detection