Managed Services

Managed services refer to the proactive outsourcing of specific IT or business functions to a third-party provider, known as a Managed Services Provider (MSP). These services are delivered under a defined service level agreement (SLA) designed to improve operational efficiency, reduce costs, and ensure consistent performance. Managed services include IT infrastructure management, application support, cybersecurity, cloud operations, and finance or HR processes. Organizations can focus on core business goals by transferring day-to-day responsibilities to experts while benefiting from advanced capabilities, scalable resources, and continuous service improvement driven by performance metrics and best practices.