Digital World Class® Matrix

Digital World Class® Matrix is The Hackett Group’s proprietary performance framework that benchmarks organizations against world-class standards across cost, productivity, quality, and business value. It evaluates both operational efficiency and digital maturity, helping enterprises understand how effectively they are leveraging advanced technologies like automation, analytics, and AI. The matrix identifies where organizations stand relative to Digital World Class® performance and highlights the capabilities needed to close gaps. It is used to guide transformation roadmaps, prioritize investments, and accelerate measurable improvement across functions such as finance, HR, IT, procurement, and GBS—enabling smarter, data-driven decisions and sustained competitive advantage.