Service delivery model (SDM)
A holistic, structured model for the effective and efficient design and implementation of work. The SDM framework includes an approach in an organization to optimize the desired strategic outcomes by taking into consideration all of its core and interrelated components, including service design, analytics and information management, organization and governance, service partnering, human capital, and technology.
Recommended Research
Where AI Investment Starts Paying Off
AI investment is accelerating, but adoption alone is not driving performance. AI World Class IT research shows how leading technology…
SG&A Has Reached a Tipping Point
Selling, general and administrative (SG&A) costs have reached a five-year high across Europe’s largest companies. Even with stronger revenue growth,…
Revenue Is Growing. SG&A Costs Are Growing Faster.
SG&A costs have outpaced revenue growth for five consecutive years at North America’s largest companies. Even organizations improving selling, general…
The AI Procurement Performance Gap
AI World Class research shows leading procurement organizations are redesigning procurement around artificial intelligence (AI) to generate up to 200% greater…
Related Insights
Where AI Investment Starts Paying Off
AI investment is accelerating, but adoption alone is not driving performance. AI World Class IT research shows how leading technology…
Making AI Pay Off in Finance
At a recent executive roundtable hosted by The Hackett Group® in London, senior finance executives from a cross-section of industries…
Talent Acquisition Vendor Assessment – Summary Report
AI and automation are reshaping recruiting, but vendor capabilities and business impact vary widely. This report assesses 12 talent acquisition…
Talent Acquisition Vendor Assessment – Full Report
Choosing the wrong talent acquisition platform can increase cost, add complexity and limit recruiting impact. The full report shows how…