Skills and talent

Defining the skills and talent required for resources across key service placement delivery points. Designing training, retention and succession plans. (Skills in business functions and business operations, formal training and skills development opportunities, and retention of top performers.)

Recommended Research

2026 European SG&A Cost Study and Scorecard

SG&A Has Reached a Tipping Point

Selling, general and administrative (SG&A) costs have reached a five-year high across Europe’s largest companies. Even with stronger revenue growth,…

2026 North American SG&A Cost Study and Scorecard

Revenue Is Growing. SG&A Costs Are Growing Faster.

SG&A costs have outpaced revenue growth for five consecutive years at North America’s largest companies. Even organizations improving selling, general…

The AI Procurement Performance Gap

The AI Procurement Performance Gap

AI World Class research shows leading procurement organizations are redesigning procurement around artificial intelligence (AI) to generate up to 200% greater…

AI World Class Human Resources

A New Organizational Capability Gap Is Emerging

Chief human resources officers (CHROs) have the clearest view of the artificial intelligence (AI) opportunity. AI World Class research shows…