Business services

Functions (including information technology, procurement, finance and human resources) that provide support services to internal customers (corporate and business units) to enable execution of the business strategy.

Recommended Research

From Risk to Readiness: The Executive Playbook for Scaling AI in Technology

From Risk to Readiness: The Executive Playbook for Scaling AI in Technology

Most technology functions are advancing AI, but few are ready to scale. The Hackett Group’s Technology AI Readiness Playbook reveals…

Risk to Readiness Gen AI in Procurement

From Risk to Readiness: The Executive Playbook for Scaling AI in Procurement

Only a small share of procurement teams are realizing the promise of AI, yet leaders like Micron and McCormick are…

From Risk to Readiness: The Executive Playbook for Scaling AI in HR

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Human resources (HR) workloads are rising while staffing shrinks – and AI is key to closing the gap. Yet, most…

Risk to Readiness Gen AI in Finance

From Risk to Readiness: The Executive Playbook for Scaling AI in Finance

Half of finance leaders doubt their AI readiness, yet pioneers like IBM and Bosch are achieving 10%-15% productivity gains. This…