Continual service improvement
Continual service improvement is the capability to continuously improve service quality and operational effectiveness.
Recommended Research
Breakthrough Starts Now: Scale Gen AI Across the Enterprise
89% of companies are actively working to scale their Gen AI efforts—but only a few are getting it right. The…
How to Drive More ROI from Gen AI
Tailored for AI leaders, The Hackett Group’s How to Drive More ROI from Gen AI: Thinking Big and Thinking Narrow…
Digital World Class® Matrix: 2025 MDM Software Vendor Market Perspective – Summary Report
Digital World Class® Matrix: 2025 MDM Software Vendor Market Perspective evaluates leading MDM solution providers, revealing key innovations in AI,…
Digital World Class® Matrix: 2025 MDM Software Vendor Market Perspective – Full Report
Unlock exclusive insights from The Hackett Group’s 2025 Master Data Management (MDM) Software Vendor Market Perspective. This in-depth report evaluates…
Related Insights
AI’s Role in Procurement With Kindred Group
On this episode of the “Gen AI Breakthrough” podcast, Associate Principal, Nic Walden interviews Chief Procurement Officer, Alex Farrow of…
Unlocking AI: Importance of Proof of Concept
On this episode of the “Gen AI Breakthrough” podcast, Kyle McNabb hosts a discussion on the importance of proof of…
Breakthrough Starts Now: Scale Gen AI Across the Enterprise
89% of companies are actively working to scale their Gen AI efforts—but only a few are getting it right. The…
How to Drive More ROI from Gen AI
Tailored for AI leaders, The Hackett Group’s How to Drive More ROI from Gen AI: Thinking Big and Thinking Narrow…