Global business services (GBS) organization
A GBS organization is an internal unit responsible for leading the implementation of the GBS approach. It shares resources on behalf of multiple internal customers (including the use of transactional and knowledge centers of excellence), and leads the design and coordination of business services that are resourced in-house and/or via external third parties such as business process outsourcing providers.
Recommended Research
2025 CFO Agenda: Gen AI Takes Center Stage
2025 priorities revealed: Generative AI is transforming finance, driving efficiency, and reducing costs. Download our report to learn how top…
2025 Global Business Services Agenda: Gen AI Takes Center Stage
2025 will challenge global business services (GBS) leaders like never before. Workloads are increasing 11%, but budgets are only growing…
2025 CHRO Agenda: Gen AI Takes Center Stage
Discover how HR leaders are navigating rising workloads, shrinking budgets, and increasing demands with generative AI. The Hackett Group’s 2025…
2025 CPO Agenda: Gen AI Takes Center Stage
Generative AI is transforming procurement, helping leaders tackle rising workloads, reduce costs, and drive efficiency. Download our report to see…
Related Insights
The Enterprise Agenda 2025
This episode of the “Gen AI Breakthrough Podcast” explores findings from The Hackett Group’s 2025 Enterprise Key Issues Study, with…
The Hackett Group® – As Seen on CNBC
Leading the way in Gen AI solutions, we are redefining what Digital World Class® performance looks like and accelerating your…
The Global Business Services Agenda: Gen AI Takes Center Stage
In this on-demand webcast, we reveal key findings from The Hackett Group’s 2025 GBS Key Issues Study. Spoiler alert: The…
The CHRO Agenda: Gen AI Takes Center Stage
In this on-demand webcast, we reveal key findings from The Hackett Group’s 2025 Human Resources (HR) Key Issues Study. Spoiler…