Service catalog

The service catalog is a central source of information of the services that global business services can deliver to the business. It includes accurate service descriptions, service level and quality characteristics of the service that can be requested. A service catalog ensures that the new or changed services identified in the service portfolio and demand management process are migrated into the live environment through service transition activities.

Recommended Research

Breakthrough Starts Now: Scale Gen AI Across the Enterprise

Breakthrough Starts Now: Scale Gen AI Across the Enterprise

89% of companies are actively working to scale their Gen AI efforts—but only a few are getting it right. The…

Unlock the Future: Reimagine Work with Agentic AI

Unlock the Future: Reimagine Work with Agentic AI

The future of work is here—agentic AI is driving up to 40% gains in productivity and decision-making. Ready to transform…

How to Drive More ROI from Gen AI

How to Drive More ROI from Gen AI

Tailored for AI leaders, The Hackett Group’s How to Drive More ROI from Gen AI: Thinking Big and Thinking Narrow…

Digital World Class® Matrix: 2025 MDM Software Vendor Market Perspective – Summary Report

Digital World Class® Matrix: 2025 MDM Software Vendor Market Perspective – Summary Report

Digital World Class® Matrix: 2025 MDM Software Vendor Market Perspective evaluates leading MDM solution providers, revealing key innovations in AI,…