Service catalog

The service catalog is a central source of information of the services that global business services can deliver to the business. It includes accurate service descriptions, service level and quality characteristics of the service that can be requested. A service catalog ensures that the new or changed services identified in the service portfolio and demand management process are migrated into the live environment through service transition activities.

Recommended Research

2025 European SG&A Cost Study and Scorecard

Master Cost Leadership Now: Learn from Europe’s Gen AI Leaders

Selling, general and administrative expenses (SG&A) costs have skyrocketed to 11.5% of revenue, the highest since 2020, with just 18%…

2025 Working Capital Survey Europe

Unlock €1.4 Trillion in Working Capital – What Europe’s Leading Firms Do Differently

The Hackett Group’s 2025 European Working Capital Survey reveals €1.4 trillion trapped across Europe’s top 1,000 companies. As cash conversion…

HR Tech 2025: The New Reality of AI in HR

HR Tech 2025: The New Reality of AI in HR

AI has moved beyond hype—reshaping how HR attracts, manages, and retains talent. The Hackett Group’s HR Tech Retrospective 2025 distills…

Unlock 7x Faster Insights: 2025 MDM & Data Governance Poll Reveals Top Performer Secrets

Unlock 7x Faster Insights: 2025 MDM & Data Governance Poll Reveals Top Performer Secrets

Top performers deliver up to 7x higher reporting efficiency and 5x greater data accuracy through enterprise-wide master data management (MDM).…