Workforce Management

Workforce management (WFM) is the practice of using processes and technology to ensure the right people are in the right place at the right time. It includes forecasting staffing needs, creating and adjusting schedules, tracking time and attendance, and monitoring performance against goals. By automating these tasks and analyzing workforce data, organizations can optimize labor costs, improve service levels, and comply with labor regulations. Effective WFM aligns staffing with business demand, reduces manual administrative work, and provides managers with real-time insights to make proactive decisions, ultimately boosting operational efficiency and employee satisfaction.