Operational excellence
Operational excellence measures efficiency factors such as productivity, cost, cycle time and the extent to which technology is used to indicate top performance by a global business services organization. Operational excellence is the X axis in the Hackett Value Grid™ to identify Digital World Class® performance.
Recommended Research
Breakthrough Starts Now: Scale Gen AI Across the Enterprise
89% of companies are actively working to scale their Gen AI efforts—but only a few are getting it right. The…
Unlock the Future: Reimagine Work with Agentic AI
The future of work is here—agentic AI is driving up to 40% gains in productivity and decision-making. Ready to transform…
How to Drive More ROI from Gen AI
Tailored for AI leaders, The Hackett Group’s How to Drive More ROI from Gen AI: Thinking Big and Thinking Narrow…
Digital World Class® Matrix: 2025 MDM Software Vendor Market Perspective – Summary Report
Digital World Class® Matrix: 2025 MDM Software Vendor Market Perspective evaluates leading MDM solution providers, revealing key innovations in AI,…
Related Insights
AI’s Role in Procurement With Kindred Group
On this episode of the “Gen AI Breakthrough” podcast, Associate Principal, Nic Walden interviews Chief Procurement Officer, Alex Farrow of…
Unlocking AI: Importance of Proof of Concept
On this episode of the “Gen AI Breakthrough” podcast, Kyle McNabb hosts a discussion on the importance of proof of…
Breakthrough Starts Now: Scale Gen AI Across the Enterprise
89% of companies are actively working to scale their Gen AI efforts—but only a few are getting it right. The…
Unlock the Future: Reimagine Work with Agentic AI
The future of work is here—agentic AI is driving up to 40% gains in productivity and decision-making. Ready to transform…