Global business services (GBS) leader
The most senior executive in the GBS organization. Center managers, service and/or team managers for delivered services, or the GBS support organization may report to this position.
Recommended Research
2026 Supply Chain Key Issues
AI is delivering measurable supply chain results – but few organizations are scaling impact. Learn how leaders move beyond pilots…
2026 HR Key Issues
HR leaders are turning AI into workforce performance in 2026. See how leading organizations are redesigning the HR operating model…
2026 GBS Key Issues
GBS leaders are moving past AI experimentation and delivering real performance impact in 2026. As workloads rise 15% while resources…
2026 Procurement Key Issues
Procurement leaders are turning AI into a measurable impact in 2026. Discover how leading organizations are improving performance as AI…
Related Insights
Digital World Class® Matrix: Collections, Disputes and Deductions Software Vendor Market Perspective: What Leaders Need to Know Now – Summary Report
Collections, disputes and deductions are now critical to cash performance. This summary compares leading customer-to-cash (C2C) software vendors, highlighting where…
2026 Supply Chain Key Issues
AI is delivering measurable supply chain results – but few organizations are scaling impact. Learn how leaders move beyond pilots…
Digital World Class® Matrix: Collections, Disputes and Deductions Software Vendor Market Perspective: What Leaders Need to Know Now – Full Report
Access the complete 2026 Digital World Class® Matrix: Customer-to-Cash (C2C) Software Vendor Perspective – available for purchase. This full report…
2026 HR Key Issues
HR leaders are turning AI into workforce performance in 2026. See how leading organizations are redesigning the HR operating model…