Research
Unlock the Power of Gen AI: Architecting the Future of Finance
Generative AI (Gen AI) is disrupting how organizations think and operate while reinventing what’s possible. Executives who take bold action…
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Refers to global business services centers that manage employee, customer and supplier contacts. A contact center may operate various communication channels such as phone, email, internet/intranet, portal, chat, frequently asked questions and provision of knowledge articles.