Research
2025 CHRO Agenda: Gen AI Takes Center Stage
Discover how HR leaders are navigating rising workloads, shrinking budgets, and increasing demands with generative AI. The Hackett Group’s 2025…
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A set of specialized organizational capabilities designed to provide value to customers through the design, delivery and continuous improvement (CI) of services. Service management defines the way to migrate, measure and optimize global business services, recognizing five categories of capabilities each comprised of specific disciplines and activities – service strategy, service design, service transition, operations support and CI.