Research
Unlock the Power of Gen AI: Architecting the Future of Finance
Generative AI (Gen AI) is disrupting how organizations think and operate while reinventing what’s possible. Executives who take bold action…
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A set of specialized organizational capabilities designed to provide value to customers through the design, delivery and continuous improvement (CI) of services. Service management defines the way to migrate, measure and optimize global business services, recognizing five categories of capabilities each comprised of specific disciplines and activities – service strategy, service design, service transition, operations support and CI.