AI Chatbot

AI chatbot refers to a software application powered by artificial intelligence that can simulate human-like conversations through text or voice. Unlike rule-based bots that follow predefined scripts, AI chatbots use natural language processing (NLP), machine learning, and sometimes generative AI to understand user intent, learn from interactions, and deliver contextually relevant responses. They can handle a wide range of queries, from simple FAQs to complex problem-solving. AI chatbots are used across industries in customer service, HR, IT support, healthcare, and e-commerce to improve user experience, reduce response time, and automate repetitive tasks. Advanced chatbots can integrate with enterprise systems, provide personalized assistance, and even escalate issues to human agents when necessary. By operating 24/7 and continuously learning from data, AI chatbots help organizations increase efficiency, scale support services, and enhance customer satisfaction.