Service strategy
The capability to identify and design a services portfolio for global business services that meets internal customer expectations and demand in a cost-effective manner. Examples of service strategy activities include strategic management, demand management and financial management.
Recommended Research
Beyond Savings: Can Your Organization Prove Procurement’s Full Business Value?
Traditional savings opportunities are becoming harder to find, yet procurement continues to create value across working capital, supply continuity, risk…
AI Is Setting a New Standard for Supply Chain Performance
Demand volatility, tariff exposure and margin pressure are forcing supply chains to deliver more without proportional increases in resources. AI…
A Record $1.94 Trillion Working Capital Opportunity Demands a New Playbook
Despite stronger revenue and profitability, the working capital performance gap among North America’s largest companies rose 12% to a record…
Where AI Investment Starts Paying Off
AI investment is accelerating, but adoption alone is not driving performance. AI World Class IT research shows how leading technology…
Related Insights
The AI Enterprise Performance Gap
Finance has the clearest view of the artificial intelligence (AI) opportunity. AI World Class research shows organizations redesigning work around…
Beyond Savings: Can Your Organization Prove Procurement’s Full Business Value?
Traditional savings opportunities are becoming harder to find, yet procurement continues to create value across working capital, supply continuity, risk…
AI Is Setting a New Standard for Supply Chain Performance
Demand volatility, tariff exposure and margin pressure are forcing supply chains to deliver more without proportional increases in resources. AI…
AP Automation/Invoice-to-Pay Solutions
Accounts Payable (AP) /Invoice-to-Pay (I2P) automation software is designed to streamline AP processes within organizations by automating the receipt, processing…