IT Benchmarking

IT benchmarking is the process of evaluating an organization’s information technology (IT) performance by comparing it to external peer groups, including industry leaders and Digital World Class® standards. It involves assessing key metrics across cost, efficiency, service quality, technology adoption and organizational effectiveness. This comparison helps identify performance gaps, uncover improvement opportunities and guide strategic IT decisions. By leveraging benchmarking data, organizations can prioritize investments, drive operational excellence and align IT capabilities with business objectives. IT benchmarking also supports continuous improvement by tracking progress over time and validating the impact of transformation initiatives.