GBS Transformation

GBS transformation is a strategic effort to streamline and integrate business operations across the enterprise by using shared services, outsourcing, and centralized delivery models. The goal is to improve efficiency, reduce costs, increase agility, and deliver a more consistent experience for employees and customers. This transformation often involves redesigning processes, enhancing service management and aligning operations with business goals. Digital technologies – such as automation, analytics and artificial intelligence – are key enablers, helping organizations scale, standardize, and evolve their global business services (GBS) capabilities for long-term value and impact.