AI in GBS
AI in GBS (Global Business Services) refers to the application of artificial intelligence technologies to automate, optimize, and elevate performance across shared services functions such as finance, HR, IT, procurement, and customer operations. AI enables GBS organizations to streamline transactional processes, generate real-time insights, and deliver more agile, scalable services. Use cases include intelligent document processing, conversational AI, predictive analytics, and agentic automation. At The Hackett Group®, AI adoption in GBS is powered by Hackett AI XPLR™, which helps identify and prioritize high-impact opportunities, and by ZBrain™, which deploys secure, scalable AI agents—transforming GBS into a value-driven, innovation-enabled enterprise function.
Related Insights
Optimize Costs in Turbulent Times: How Enabling Functions Are Reacting Now
Watch this on-demand webcast for the discussion on how to drive top performance across enabling functions in a volatile, uncertain,…
Leverage AI for Operational Excellence and Strategic Cost Management
The life sciences industry faces mounting pressures: patent cliffs, geopolitical uncertainty, regulatory, and legislative changes threaten drug prices and revenue…
Branding Global Business Services in the Gen AI Era
In this episode of the “Gen AI Breakthrough” podcast, host Penny Weller speaks with Opella’s Karan R Bhatia about the…
Essential Skills Every GBS Executive Needs to Thrive in 2025
The GBS landscape is evolving rapidly—are you prepared to lead? With the rise of generative AI, new business models, and…