Hackett Survey: Companies Slow Payments to Suppliers in 2019 As Cash & Debt Continue to Rise

June 24, 2020
6 Min Read

But COVID-19 Has Created a “Burning Platform,” for 2020, Driving A Dramatic Focus on Working Capital for the First Time in 10+ Years

MIAMI & LONDON, June 24, 2020 – The 1000 largest non-financial companies in the U.S. slowed payments to suppliers slightly in 2019 as they collected cash from customers more slowly and held slightly more inventory, causing overall working capital performance to decline after several years of improvement, according to the annual survey of The Hackett Group, Inc. (NASDAQ: HCKT). At the same time, cash on hand and debt grew dramatically, reaching record levels.

But according to The Hackett Group’s research team, the global pandemic has sparked a dramatic increase in focus on working capital and overall liquidity in 2020, driving many companies to launch comprehensive transformation efforts for the first time as they try to determine what their business will look like as the world economy emerges from the crisis.

The Hackett Group’s annual working capital survey is featured in June/July issue of CFO Magazine. A complimentary analysis of this year’s working capital survey results will be available in early July. Pre-register here to receive a copy: http://go.poweredbyhackett.com/20wcuspre2006sm

Overall, the survey found the potential for nearly $1.3 trillion of working capital improvement opportunities among the companies surveyed. Upper quartile companies converted cash 3x faster than median performers. They collected from customers 19 days faster, paid suppliers 20 days slower, and held less than half the inventory.

Both debt and cash on hand increased by 12% in 2019, with cash on hand reaching the highest point in the last 10 years. Companies continued to take advantage of low interest rates, borrowing to improve their cash position.

“As has been the case for more than a decade, companies relied largely on quick fixes in 2019 rather than do the more challenging work of process optimization and organizational design. The improvement in payables performance resulted from typical companies improving their performance, closing the gap to top performers. But it was driven largely by increased use of external financing solutions, such as supply chain financing rather than structural and organizational changes. And on the cash side, companies simply turned to banks, increasing their debt substantially,” said Craig Bailey, Associate Principal, Strategy & Business Transformation, The Hackett Group.

“But for the first time since the great recession more than 10 years ago, the fallout from the global pandemic has changed this picture dramatically in 2020. For most companies, there’s suddenly a ‘burning platform,’ a sense of urgency that is driving improvement. Companies are making liquidity and cash flow a top priority,” said Bailey. “CFOs are focused on cash visibility on a daily basis and have made daily reports on the company’s cash position a requirement as they try to drive cross-functional working capital improvement efforts.  They’re implementing digital transformation capabilities such as robotic process automation to automate collections and payables. They’re improving forecasting through increased scenario modeling and integrated business planning capabilities. And they are truly seeking to optimize and standardize how they collect from customers, pay suppliers, and manage inventory.”

According to The Hackett Group Senior Director Gerhard Urbasch, “It’s a challenging effort, and companies must balance cash, cost, and service elements to succeed. CFOs must help other parts of their organization understand the importance of working capital and incentivize sales, procurement, manufacturing and other parts of the organization to make the right choices. In addition, they must consider the external impact of their actions, and in some cases make decisions designed to help customers and suppliers that may have more serious liquidity issues of their own.”

The Hackett Group’s experts identified an array of approaches companies can take to drive working capital improvement, including:

  • Use Disruption to Drive Change – Take advantage of the opportunity presented by the current liquidity challenges to assess, reprioritize, and make changes. Examine legacy processes to identify where improvements can generate quick wins.
  • Improve Visibility – Ensure that the right key performance indicators are available for various business leaders, so that they can be used to drive action plans. Provide leaders with areal-time, intelligent dashboards that equip them with the insight they need.
  • Look Inhouse First – Before making changes to terms with suppliers and customers, look for quick win opportunities within the company, areas where process improvements can improve cash position. Promote a cash culture across the organization, and provide incentives for sales, procurement, commercial teams and others to optimize for cash. On receivables, make sure staff are not trading terms for revenue, remove obstacles to payment such as misbilling, and put clear escalation processes in place, up to and including having senior finance leaders call on overdue bills. Companies can also monitor customer payment performance, assess credit risk, and reprioritize activities by value. On payables, ensure that controls are in place to avoid early payments. Prepare for further disruptions, including an anticipated second wave of COVID-19. On inventory, encourage staff to consider cash impact when making decisions, collaborate cross-functionally to determine the organization’s appetite for risk and potential disruption, and develop effective contingency plans.
  • Focus on Modeling & Forecasting – Build the ability to do scenario modeling, integrated business planning, cash flow forecasting, risk assessments, and more to improve decision-making ability. Identify potential disruptors and refresh contingency plans as necessary.
  • Consider Customers & Suppliers – Monitor the financial health of customers and suppliers, and make accommodations where necessary, particularly in cases where losing a supplier might disrupt the company’s supply chain. Work with customers to provide incentives for payment. And optimize payment terms for suppliers, ensuring the right terms are being offered for each category of suppliers. Consider segmenting suppliers by risk and criticality to determine what approach to take, where to apply leverage, and where temporary support may be required.
  • Accelerate Technology Adoption and Digital Transformation – Digital transformation, including smart automation, robotic process automation, analytics, and more can significantly improve efficiency and effectiveness, significantly reducing transactional work, standardizing and streamlining processes, and providing more insight.
  • Revisit Service Delivery Models. Organizations need to increase flexibility, resilience and agility to understand and manage risks across the supply chain and their impact on cash flow. Diversification, where possible, will help mitigate the risk of further shocks to the end-to-end supply chain. Companies need to look at corporate and functional strategies, internal processes and organizational design to protect cash and build for the “next normal”.

The Hackett Group Working Capital Survey and Scorecard calculates working capital performance based on the latest publicly available annual financial statements of the 1,000 largest non-financial companies with headquarters in United States, sourced from FactSet/FactSet Fundamentals. The survey takes an industry-based approach to ranking companies according to the four key working capital metrics Days Sales Outstanding (DSO), Days Inventory Outstanding (DIO), Days Payables Outstanding (DPO) and Cash Conversion Cycle (CCC). For each industry the companies are ranked according to overall CCC days. Companies are classified according to the FactSet industry classification system, using data sourced from FactSet. For purposes of the survey and presenting the results we have grouped certain industries together. Historical comparisons within the survey are made on a like for like basis.

About The Hackett Group

The Hackett Group (NASDAQ: HCKT) is an intellectual property-based strategic consultancy and leading benchmarking and best practices firm to global companies, with offerings that include smart automation and enterprise cloud application implementation. Services include business transformation, enterprise analytics, global business services, and working capital management. The Hackett Group also provides dedicated expertise in business strategy, operations, finance, human capital management, strategic sourcing, procurement and information technology, including its award-winning Oracle and SAP practices.

The Hackett Group has completed nearly 18,000 benchmarking studies with major corporations and government agencies, including 93% of the Dow Jones Industrials, 90% of the Fortune 100, 80% of the DAX 30 and 57% of the FTSE 100. These studies drive its Best Practice Intelligence Center which includes the firm’s benchmarking metrics, best practices repository and best practice configuration guides and process flows, which enable The Hackett Group’s clients and partners to achieve world-class performance.

More information on The Hackett Group is available at: www.thehackettgroup.cominfo@thehackettgroup.com, or by calling (770) 225-3600.

Cautionary Statement Regarding “Forward Looking” Statements

This release contains “forward looking” statements within the meaning of Section 27A of  the Securities Act of 1933 as amended and Section 21E of the Securities Exchange Act of 1934, as amended.  Statements including without limitation, words such as “expects”, “anticipates”, “intends”, “plans”, “believes”, seeks”, “estimates” or other similar phrases or variations of such words or similar expressions indicating, present or future anticipated or expected occurrences or outcomes are intended to identify such forward looking statements.  Forward looking statements are not statements of historical fact and involve known and unknown risks, uncertainties and other factors that may cause the Company’s actual results, performance or achievements to be materially different from the results, performance or achievements expressed or implied by the forward looking statements.  Factors that may impact such forward looking statements include without limitation, the ability of Hackett to effectively market its digital transformation and other consulting services, competition from other consulting and technology companies who may have or develop in the future, similar offerings, the commercial viability of Hackett and its services as well as other risk detailed in Hackett’s reports filed with the United States Securities and Exchange Commission. Hackett does not undertake any duty to update this release or any forward looking statements contained herein.


Gary Baker, Global Communications Director – (917) 796-2391 or gbaker@thehackettgroup.com