Global Business Services: How to Reach the Next Level of Performance

Global business services (GBS) organizations often hit performance plateaus, struggling to expand or optimize their operating model to get to the next level of performance. In our experience, progress is often limited by the organization’s ability to engage with customers.

Global Business Services: How to Reach the Next Level of Performance

Download The Hackett Group’s insightful ebook to learn key steps to enhance your GBS operating model:

  • The four GBS maturity stages
  • Seven key dimensions with the greatest impact on GBS maturity
  • New GBS roles and skills required
  • Common pitfalls and actions that GBS leaders can take to drive measurable change
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