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World-Class IT: Transforming IT to Prevail in the Next New Normal

A Big Shift for IT: The Next Generation Operating Model

Learn how executives are shattering outdated operating models to usher in innovative ways to deliver new levels of agile business services. The next normal requires IT to rapidly enable agility to ensure that companies adapt to the new normal – and in some industries simply survive.

World-class IT organizations are better prepared for the challenges ahead. In fact, world-class IT functions operate at a 21% lower cost with 19% fewer staff and are 91% more likely than peers to have IT business partners who can act as strategic advisors to the enterprise.¹


Download The Hackett Group’s complimentary research and learn more including:

  • How World-class IT organizations create business value
  • What world-class means for your IT organization: key performance metrics and trends
  • The digital efficiency advantage, including where and how much
  • Reimagining IT capabilities in the next generation operational model
  • An action plan to jumpstart your IT organization’s digital transformation

¹ Information Technology, Performance Benchmark Analysis, The Hackett Group, 2020


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